WellSpan Health · 1 month ago
Senior Director Ambulatory Services- Behavioral Health Network
Lebanon, PA
Full-time
Onsite
Director/Executive
7+ years expWellSpan Health is focused on providing leadership and oversight of the behavioral health ambulatory service line. The role involves ensuring effective network-wide operations and promoting the success of the behavioral health service line through sound management practices.
Health CareHospitalMedical
Responsibilities
Works collaboratively with physician and clinical leadership to assure effective two-way communication between physicians, APC's, staff, and administration. Actively communicates with the workforce to ensure that they are informed and appropriately involved in operational changes. Foster's growth in the culture to include network and system-wide collaboration
Coordinates with corporate support areas within WellSpan (e.g., Quality and Safety, Regulation and Accreditation, Risk Management, billing) and provides oversight to behavioral health support departments (Managed Care Specialist team and Central Scheduling) to ensure alignment of communication and operations
Working with direct reports, addresses issues related to facilities, equipment, and supplies. Provides leadership and oversight to assess plans for space and capacity constraints and collaborates with finance to complete necessary processes to obtain or improve facilities or space
Oversees disaster preparedness for behavioral health ambulatory service line
Provides leadership to new facility design and renovation projects, using designs that will increase provider efficiency, patient flow, and provide a positive patient experience
Provides overall leadership of ambulatory services within the behavioral health network, with a focus on providing high quality care, excellent patient/family experience and meet all regulatory and accreditation standards
Leads integration of newly acquired practices or services
Measures cost, patient satisfaction and outcomes to guide continual improvement of processes. Develops policies, procedures, and standards, as needed and evaluates areas of opportunity. Tests innovative ideas using Lean methodology principles
Provides outstanding service to all customers, fosters teamwork, and practices fiscal responsibility through improvement and innovation
Participates in the broader WellSpan Philhaven organization strategic planning process, as requested, and takes leadership in developing and implementing plans to achieve strategic goals using Lean methodology, tools, and principles
Hires and supervises Directors and/or Managers and evaluates work performance. Responsible for the direct supervision of Directors and/or Managers and/or other staff with a direct reporting relationship. Responsible for the indirect supervision of staff
In collaboration with behavioral health network leadership, identifies physician/APP staffing needs
Actively participates in the recruitment, onboarding, and orientation of new physicians / APP's
Responsible for financial performance of assigned areas, including budget, revenue cycle, and expense control. Supports and coaches behavioral health ambulatory services leadership to achieve budget and ensure compliance with regulations, billing and collection policies
Reviews and monitors productivity and financial reports to identify trends and resource concerns, recommending opportunities for improvement
Establishes, leads, and participates in workgroups/ committees as needed. Communicates goals, plans, activities, and progress with operational and clinical leadership across the behavioral health network. Ensures spread of learning and improvement, as appropriate
Applies principles of Lean Daily Management System (LDMS) and continuous performance improvement to optimize practice operations
Effectively communicates to allow information to flow freely to support a well-informed and engaged workforce
Participates in and nurtures broad networks to exchange knowledge and information about learning and change in support of change initiatives
Maintains awareness of trends and developments in healthcare and the community which may impact WellSpan Philhaven and pursues ongoing professional development
Aligns strategic, operational, and budget commitments and actively manages outcomes
Develops and implements policies and procedures in support of ambulatory service line operations
Partners with behavioral health network leaders and system leaders related to execution of business opportunities, reimbursement changes, technology, and collaborates with community agencies, as appropriate
Works to create/assess profit and loss scenarios and develops strategies to improve operations using measurable criteria and standards
Ensures the development of financial goals for designated ambulatory programs and departments
Works collaboratively with clinical nursing leadership to ensure the highest level of clinical operations within ambulatory services
Presents operational updates, as needed, to internal and external stakeholders, outside constituents and other departments within the organization
Ensures the provision of affordable health care services by the acquisition, partnership, utilization, and organization of available resources and the development of improved techniques, practices, and service models
In collaboration with the Behavioral Health Service Line, responsible for establishing the ambulatory service line operational plan for behavioral health. Develops implementation plan and process, communicates with direct reports and peers, and is responsible for tracking progress toward achieving defined outcomes
Effectively uses computer resources for function such as reporting, record keeping, scheduling appointments, statistical analysis, and other related work
Qualification
Required
Masters Degree Required
7 years leadership required
5 years in leadership of behavioral health service operations required
Strong customer service skills
Demonstrated leadership abilities in program development, fiscal/budget management, and strategic planning
Excellent communication, interpersonal, managerial and computer skills
Knowledge in the principles, theories, and environments that are key factors to behavioral health operations
Knowledge of state, federal and payer regulations related to behavioral health
Advanced analytical skills; mental/visual ability
Company
WellSpan Health
WellSpan Health is an integrated health system that serves the communities of central Pennsylvania.
10001+ employees
H1B Sponsorship
WellSpan Health has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (5)
2023 (1)
2022 (1)
2021 (1)
Funding
Current Stage
Late StageLeadership Team
W
William White
Vice President of Public Safety
Recent News
2026-01-09
2025-12-18
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