Charlie Health · 2 weeks ago
Insurance Verification Specialist
United States
Full-time
Remote
Mid Level
3+ years expCharlie Health is a rapidly growing organization focused on improving access to behavioral health treatment. The Insurance Verification Specialist will manage the verification of benefits process, ensuring accurate policy reviews and handling referral complexities to facilitate financial processes and reimbursements for services.
Health Care
Responsibilities
Verifies insurance policy benefits for new and returning patients with payers
Assures all insurance information has been completely and accurately obtained
Document all pertinent insurance information into SalesForce
Informs teams of support actions necessary for insurance or referral issues
Identifies special policy clauses per policy information to aid in financial and admission decisions
Educates patients, families and internal teams on insurance issues
Identifies all third party financial benefits and directs them for financial counseling and revenue cycle as appropriate
Provides support to admissions and revenue cycle teams as necessary
Investigate escalated insurance billing inquiries and inaccuracies and take appropriate action to resolve the account
Other duties as assigned
Qualification
Required
3-5 years related work experience in health care administrative, financial, insurance, customer services, claims, billing, call center, or management
Knowledge of medical billing practices, office policies and procedures
Knowledge of all confidentially requirements regarding patients and strict maintenance of proper confidentiality on all such information
Excellent written and verbal communication skills
Organizational skills
Ability to maintain a high level of integrity and confidentiality of medical information
Strict attention to details
Benefits
Comprehensive benefits
Company
Charlie Health
Virtual behavioral health clinic for high acuity youth
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$0.85M2020-06-04Seed· $0.85M
Leadership Team
Justin Weiss
Co-founder, Head of Corporate Strategy
Ellen Broxmeyer
Chief Compliance Officer
Recent News
Behavioral Health Business
2025-08-14
Behavioral Health Business
2025-05-05
Company data provided by crunchbase