hand2mind · 3 days ago
Account Manager, Key Accounts
Vernon Hills, IL
Full-time
Onsite
Senior Level
$100K/yr - $115K/yr
5+ years expHand2mind is a family-owned company that creates engaging educational materials for children. They are seeking an Account Manager of Key Accounts to manage and grow relationships with top revenue-producing clients, ensuring their unique needs are met and exceeded.
Publishing
Responsibilities
Serve as the primary point of contact for assigned B2B key accounts
Develop and maintain relationships deep within existing client networks while executing strategic account plans, conducting technical and consultative sales support calls onsite and via conference calls, and proactively identify and resolve critical issues encountered by our clients and the hand2mind team
Assume an accountable leadership role in driving a first-class client experience that creates lasting relationships, builds competitive barriers to entry, and meets or exceeds our company’s contractual performance obligations
Partner with the VP of Publisher Services and Director of Product Management to facilitate the internal onboarding of new clients and the rollout of new products and services for new and existing clients through communication of client specifications, initial product forecasts, and service-level requirements with appropriate internal team members
Oversee the successful management of the Publisher Services’ customer service team responsible for daily order management of client fulfillment orders and project-based services
Collaborate with manufacturing, logistics, supply chain, and quality team to ensure client needs are clearly defined and understood for the successful execution of complex, large-scale customer projects
Develop and present quarterly business review presentations tailored to the needs of each client/prospect that highlights hand2mind’s performance against customer SLA metrics and opportunities, wins and losses during the quarter, and opportunities for process improvements between company and client
Qualification
Required
Bachelor's Degree or equivalent work experience
Minimum 5 years of experience serving as the primary contact for B2B clients in the day-to-day servicing of key accounts to ensure successful outcomes against agreed upon client service level measures
Above average mathematical and analytical skillset
High proficiency working in a computer environment and various software technology
Microsoft Office or Google Suite experience with strong, intermediate-level Excel skills
Preferred
Experience in a custom manufacturing and/or complex distribution fulfillment environment is preferred
Working knowledge of Microsoft D365 ERP software a plus
Benefits
Profit sharing bonus potential
401k matching
A variety of other benefits
Company
hand2mind
We believe in the power of learning by doing: that hands-on learning engages children, deepens their understanding, and provides them with the confidence they need to reach their fullest potential.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Rick Woldenberg
Chairman/CEO
Company data provided by crunchbase