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Credence · 1 month ago

Senior Training Manager

Tysons, Virginia, United States

Full-time

Hybrid

Senior Level

Credence is a company that supports mission-critical needs through technology solutions, including AI/ML and enterprise modernization. They are seeking a Senior Training Manager to lead the design, development, and deployment of a training program for a global Defense Logistics Agency food cataloging and ordering application on the ServiceNow platform.

GovTechInformation TechnologySoftware

Growth Opportunities

Responsibilities

Lead the end-to-end development, implementation, and sustainment of a training program and materials supporting the testing and deployment of STORES 2.0 on ServiceNow platform

Plan, coordinate, and execute role-based training rollout strategies for worldwide deployment, ensuring all stakeholder groups—including DLA Administrators, U.S. Military Services and Commercial Food Vendors

Develop and maintain a comprehensive training program plan that aligns with system capability releases, modernization schedules, and mission requirements

Oversee the creation of high-quality training materials including instructor-led courses, e-learning modules, job aids, quick reference guides, and simulation-based scenarios, for both in-person and online training, synchronous and self paced

Ensure training content accurately reflects application workflows, cataloging standards, ordering processes, and compliance with relevant DoD logistics and subsistence policies

Conduct periodic content reviews to ensure accuracy, alignment with system updates, and continued relevance

Plan and communicate training schedules and receive feedback from training sessions

Conduct learning needs assessments across diverse user communities to identify training gaps, required competencies, and mission-critical workflows

Implement evaluation frameworks to measure learner comprehension, training effectiveness, knowledge transfer, and operational performance outcomes

Recommend and implement improvements to training content, deployment methods, and learner support resources based on evaluation data

Support the coordination of worldwide training scheduling, logistics, and communication for new system users and system release training events

Conduct Train-the-Trainers in regional areas and support initial, in-person training by DLA in international locations

Partner with DLA to synchronize training timelines with system deployment and change management activities

Support the tracking of onboarding progress, training completions, and certification status of all end-users; prepare summary reports and briefings for program leadership

Develop training metrics and dashboards to validate workforce readiness and training effectiveness across the global user base

Support the development and refinement of policies, standard operating procedures (SOPs), and guidance related to training and user readiness

Participate in executive-level briefings, program reviews, and stakeholder engagements to provide updates on training progress, risks, and recommendations

Assist with training documentation management, research tasks, meeting coordination, and the preparation of training artifacts

Support the integration of training requirements into system acquisition, configuration, and sustainment processes

Ensure training aligns with DoD standards, data governance requirements, and operational needs within the food distribution and logistics mission space

Qualification

Training Program ManagementServiceNowTraining Content DevelopmentLearning Needs AssessmentTraining Evaluation FrameworksDoD Logistics PoliciesMetrics DevelopmentSoft Skills

Required