1Password · 6 hours ago
Senior Technical Account Manager
United States
Full-time
Remote
Mid, Senior Level
4+ years exp1Password is a rapidly growing company recognized for its innovative cybersecurity solutions. The Senior Technical Account Manager will own the technical post-sale customer lifecycle, guiding implementations and driving adoption while acting as a trusted advisor on security and access management.
Cyber SecurityInformation TechnologyNetwork SecurityPrivacySoftwareWeb Apps
Responsibilities
Own post-sale technical relationships, guiding customers from onboarding through adoption and renewal
Lead technical implementation, including integrations, configuration, and security reviews
Act as the technical advisor for assigned accounts, ensuring customers are set up for long-term success
Partner with Customer Success Managers to proactively identify risks, drive expansion opportunities, and maximize customer value
Contribute to strategic customer health reviews and success planning across the full 1Password ecosystem
Represent the customer voice internally by sharing feedback with Product, Marketing, and Support
Create and maintain resources (playbooks, knowledge base, etc) that scale customer impact
Mentor junior team members, contribute to enablement, and shape scalable processes
Act as an escalation point for complex technical challenges and strategic accounts
Occasionally represent 1Password at customer meetings, industry events, or team offsites (some travel may be required)
Qualification
Required
4+ years in a customer-facing technical role (Technical Account Manager, Solutions Engineer, or Implementation Consultant) within a SaaS or security focused B2B Environment
Proven ability to lead technical onboarding and implementation conversations with both technical and business stakeholders throughout the entire post-sale journey
Strong communication, storytelling, and demo skills. You are able to translate complex technical concepts into clear business value
Experience driving customer adoption, expansion, or renewal through proactive technical engagement
Strong understanding of modern security frameworks and identity protocols (e.g.,SSO, SCIM, SAML, OAuth), and how they support compliance standards such as SOC 2, ISO 27001, and GDPR
Ability to work independently in a remote-first environment, while collaborating cross-functionally
Familiarity with AI technologies and the ability to advise customers on evolving product roadmaps
Experience mentoring peers, shaping enablement, and improving customer lifecycle processes
Preferred
Experience with 1Password (or other password managers), SaaS lifecycle management, MDM or device posture tools is a strong plus
Benefits
Health
Dental
401k
Paid time off
Equity grant
RRSP
Generous benefits program
Maternity and parental leave top-up programs
Competitive health benefits
Generous PTO policy
RSU program for most employees
Retirement matching program
Free 1Password account
Paid volunteer days
Peer-to-peer recognition through Bonusly
Remote-first work environment
Company
1Password
1Password operates as a password manager for documents, credit card information, and addresses.
1001-5000 employees
H1B Sponsorship
1Password has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (1)
2022 (2)
Funding
Current Stage
Late StageTotal Funding
$1.02BKey Investors
ICONIQ GrowthAccel
2025-10-10Secondary Market· $100M
2022-01-19Series C· $620M
2021-07-27Series B· $100.14M
Leadership Team
David Faugno
Chief Executive Officer
Jeannie De Guzman
Chief Operating Officer
Recent News
2026-01-24
2026-01-24
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2026-01-23
Company data provided by crunchbase