Apply on Employer Site

WellSpan Health · 3 weeks ago

Switchboard Operator I - Good Samaritan - Part Time Nights

Lebanon, PA

Part-time

Onsite

Entry Level

1+ years exp

WellSpan Health is an integrated delivery system focused on leading in value-based care. The Switchboard Operator I provides hospital telecommunication services, routing calls and responding to emergency situations while ensuring outstanding service to all customers.

Health CareHospitalMedical

Responsibilities

Answers in coming calls quickly, efficiently and professionally. Treats callers as customers, with respect, dignity and politeness. Provides public information

Trains end users on basic phone features, voice mail and ACD

Performs basic end user device repairs, such as replacing sets, cables, etc., and installing amplifiers

Pages Nursing Supervisor in-house for all calls which require Supervisor interaction

Reassigns residents’ pagers as requested to ensure all pagers are forwarded to the on-call resident

Maintains Intellidesk database to keep information up to date

Verifies that monitoring equipment and paging terminal are functioning properly at all times

Ensures funeral homes sign for deceased patients and receives death certificates. (Gettysburg only)

York Hospital operators answer calls for Gettysburg Hospital during emergency situations such as codes red, blue and pink and other emergencies that might arise. Answers for the Gettysburg operators’ breaks after 3:00 pm daily, weekends and holidays

Responds to emergency calls such as heart arrests, trauma and fire following established procedures and protocols

Maintains logs of all emergency calls for nurse reporting

Secures departmental keys and ensures that staff sign for keys they are asking to use

Announces specified Hospital Code calls. Alerts the appropriate personnel when Laboratory, Respiratory and Emergency Department trouble alarms activate

Monitors security tape machine and installs new tapes as needed

Verifies that the Code Blue Panel is operational at all times

Monitors closed circuit security system for IROB building

Maintains car keys for valet parking after hours

Maintains on-call lists and contact persons needed in accordance with Hospital policy. Responds appropriately to requests for on-call staff

Types all messages for the day and provides this information to the next shift

Takes physicians’ phone calls and gives them the messages. Activates physicians’ pagers if inaccessible by phone

Contacts Crisis Intervention for their patients

Provides first line on-call support for Telco technical issues. Contacts technician when send level support is required