Morgan & Morgan, P.A. · 4 weeks ago
IT Service Desk Agent
Longwood, Florida, United States
Full-time
Onsite
Entry Level
2+ years expMorgan & Morgan is a leading personal injury law firm dedicated to protecting the people. They are seeking a highly motivated IT Service Desk Agent to provide technical support to end-users via phone calls, email, and chat, while maintaining a high level of customer satisfaction.
Legal
Responsibilities
Provide frontline technical support to end-users via phone calls, email, and chat
Respond to inquiries in a timely and professional manner
Troubleshoot and resolve technical problems, escalating as required
Record and document all requests or incidents in our Freshservice Platform
Maintain a high level of Customer Satisfaction
Maintain a high First Call Resolution rate
Work collaboratively with other members of the IT Service Desk team
Perform other duties as assigned
Qualification
Required
Minimum of 2 years of experience in a Service Desk\Helpdesk Role
Strong communication skills, both written and verbal
Excellent problem-solving skills
Ability to multi-task and prioritize in a fast-paced environment
Knowledge and understanding of Active Directory functionality
Proficient in Microsoft Office 365 applications
Experience documenting properly all aspects of troubleshooting and resolving of issues
Familiarity with basic networking concepts
Willingness to work flexible hours, including weekends and holidays
Preferred
Experience with VMWare Horizon Virtual Desktops
Experience with Salesforce
ITIL Foundation certification
Experience with remote support tools
Benefits
Medical and dental insurance
401(k) plan
Paid time off
Paid holidays
Company
Morgan & Morgan, P.A.
John Morgan became a lawyer with a simple mission: To fight for the people, and not the powerful.
1001-5000 employees
H1B Sponsorship
Morgan & Morgan, P.A. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
2023 (2)
2022 (1)
2020 (3)
Funding
Current Stage
Late StageLeadership Team
Casey Civiello
General Manager of Premises Liability
Recent News
The Orlando Sentinel
2026-01-03
2025-12-19
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