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Air Evac Lifeteam · 1 day ago

Program Manager

Smyrna, TN

Full-time

Onsite

Entry, Mid Level

1+ years exp

Air Evac Lifeteam is seeking a Program Manager who will provide leadership and support to ensure high-quality patient care. This role involves managing the base operations, overseeing customer relations, and participating in budget preparation and execution.

Health CareMedical

Responsibilities

Takes responsibility for the overall integrity of the team and team building as well as providing team leadership and guidance

Responsible for the development of the annual base budget and Performa

Indirect reporting relationship with the base leadership team (Lead Pilot, Base Mechanic)

Direct reporting relationship with the base clinical crew (Flight Nurse, Flight Paramedic, and Medical Crew Lead) and for base specific operational and service delivery issues

Participates in the hiring of base operations personnel and providing guidance in annual performance evaluations for base staff

Provides guidance in crew performance management

Enacts disciplinary actions for clinical personnel according to established policies including counseling, written reprimands, promotions, demotions, and suspensions; makes recommendations concerning terminations

Ensures that all base crewmembers are in compliance with company standards and CAMTS regulations

Responsible for customer mapping to understand customer goals and required deliverables

Responsible for 'customer listening' to understand and gain insight to the customer experience, needs and wants

Manages customer relations to include in-region business development, communication and contract management

Oversees base marketing and public relation needs

Participates in preparation and execution of the annual base operating, patient transport and capital budgets

Continuous variance analysis and corrections

Responsible for appropriate and measurable financial plan(s)

Actively participates in the local service area to effectively market all end users, and to increase appropriate use of company transport resources

Serves as a member of the management team, and contributes willingly, effectively and efficiently as a team member in accomplishing the stated goals of the organization

Represents the Company at public and professional meetings, specifically responsible for those meetings within that base’s service area

Coordinates and manages the local leadership team meetings