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Frost · 1 month ago

Mortgage Loan Advisor III

Austin, TX - Main Office

Full-time

Onsite

Mid Level

4+ years exp

Frost Bank is a leader in banking customer satisfaction with over 150 years of legacy in providing exceptional financial services. As a Mortgage Loan Advisor III, you will assist customers with the mortgage application process, addressing complex issues and ensuring an exceptional experience. This role focuses on building relationships while upholding values of integrity, caring, and excellence.

Banking

Comp. & Benefits

Responsibilities

Address the most complex mortgage issues to resolve customer questions and provide optimal service to Frost clients

Utilize subject matter expertise to ensure appropriate procedures and all quality measures for mortgage applications are being met

Independently collaborate with processors and underwriters to streamline processes and to consistently create an exceptional customer experience throughout the bank

Always take action using Integrity, Caring, and Excellence to achieve all-win outcomes

Qualification

Mortgage origination experienceNMLS licenseMortgage document analysisMicrosoft applications proficiencyWritten communication skillsVerbal communication skillsAttention to detailOrganizational skillsAdaptability