VISIONARY TECHNOLOGY CONSULTANTS ยท 1 month ago
Tier 2 Help Desk fort irwin & el segundo
Fort Irwin, CA
Full-time
Hybrid
Mid Level
3+ years expVisionary Technology Consultants (VTC) is a Minority and Service Disabled Veteran Owned Small Business (SDVOSB) that provides innovative technology management and human resource services. They are seeking a Tier 2 Help Desk professional to solve complex problems in a Microsoft Windows 10 desktop environment, providing technical support to local users and maintaining an accurate inventory of deployed assets.
ConsultingInformation TechnologyManagement ConsultingSecuritySoftware Engineering
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Under general direction, solves complex problems requiring detailed knowledge of industry best practices within a Microsoft Windows 10 desktop computing environment
Works to ensure break/fix and request tickets for computers, peripherals, software, and printers are responded to and addressed within established service level objectives, escalating as necessary
Provides ongoing technical support to local users face-to-face, as well as other offices and project sites both remotely and in person (when travel is required)
Supplies hands-on support as directed by the network, security, server, voice, and other IT teams when local participation is necessary
Participates in establishing and decommissioning offices and project sites as required
Maintains an accurate inventory of both deployed assets and storeroom equipment
Must be able to participate in some on-call and/or after-hours work as needed
Uses experience and problem solving skills to develop and improve processes and provides reports as required
May provide guidance to less experienced team members
Relies upon experience, interpersonal skills and broad knowledge of field to ensure task completion in compliance with policies, procedures, and business strategy
Stage, prepare, and deploy computer, peripherals, and devices to the users
Break/fix support for end user hardware, including but not limited to: laptops, desktops, workstations, printers, and peripherals
Occasionally perform installation of non-standard software
Break/fix support for COE (Common Office Environment) software including Microsoft Windows 10, Office 365, and Teams using demonstrated troubleshooting capabilities
Ability to successfully troubleshoot 2FA, certificate, CAC, and other authentication issues
Ability to successfully troubleshoot printing issues
Facilitate data migration between computers
Virtual desktop support
Familiarity with IPT voice technologies and collaboration tools like Microsoft Teams, Cisco Jabber
Provide technical A/V support including critical videoconference meetings
Working knowledge of Microsoft server technologies and Dell server hardware
General knowledge to perform high level network troubleshooting analysis, Cisco knowledge preferred
Collaborate with vendors or third party support to resolve technical hardware or software issues
Qualification
Required
Undergraduate degree and 3+ years of experience, or additional years of experience in lieu of a degree
Ability to identify points of failure, areas for improvements, bottlenecks
Coordinate resolution of issues in collaboration with various IT teams
High knowledge of IT operations, responsibilities, processes, and procedures to independently resolve issues
Strong verbal and written skills, including ability to draft communications and knowledge base articles
Participation and contribution with the larger team
Provide excellent customer service and remain instinctively curious
Motivated to perform the work as required each day with a desire to improve
The ability to work independently within established guidelines
Ability to communicate effectively with a wide variety of users, both written and verbal
Flexibility to support the business across multiple locations
Dependable, well organized, and accountable
Demonstrates poise in intense or stressful situations and maintains professionalism
Must be a US Citizen and able to qualify for security clearance
Preferred
Linux administration experience
Ability to meet DoD certification requirements
Company
VISIONARY TECHNOLOGY CONSULTANTS
Visionary Technology Consultants provides innovative technology management services to clients.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase