Kinaxis · 4 weeks ago
Premier Support Manager
United States
Full-time
Remote
Senior Level
7+ years expKinaxis is a global leader in end-to-end supply chain management, focusing on empowering organizations to enhance their supply chain processes. The Premier Support Manager will serve as a technical point of contact for enterprise customers, ensuring outstanding customer satisfaction and effective resolution of technical challenges.
AnalyticsAutomotiveEnterprise SoftwareInformation TechnologySoftwareSupply Chain Management
Responsibilities
This role will be a technical point of contact for enterprise customers. Works closely with a limited number of customers (typically 4) to develop long lasting relationships and deliver 1-on-1 guidance, expert advice and pro-active health monitoring
Act as the single point of contact for assigned enterprise customer escalations and manage the resolution process to closure, providing customer status updates and feedback throughout
Effectively interact with other Kinaxis business units, including Support, R&D, Product Management, Sales on behalf of customers, advocating for requirements / solutions
Act as a trusted advisor for Premier Support enterprise class customers, ensuring queries and issues are routed to the appropriate resources
Maintain current and accurate knowledge of customers environments, use of Kinaxis products and maintain customer’s site profiles
Proactively communicate with customers providing information related to upgrades, patches or any other technical information which may impact their usage or solution
Conduct regular update calls and service request reviews with customers, generate status reports of technical support activities
Act as an advocate for Kinaxis Support, identify potential new opportunities through collaborations with Sales, Professional Services and/or Strategic Services
Qualification
Required
Minimum 7 years of experience in Technical or Support Account Management role
Demonstrated experience managing strategic enterprise class global customers in a technical capacity
Expertise with project management methodologies
Demonstrated experience managing escalations and working with high profile customers
Outstanding communication skills and the ability to communicate at all levels of the organization
Experience with Backup or Recovery Solutions
Experience working as part of a technical support / services delivery team
Benefits
Flexible vacation and Kinaxis Days (company-wide day off on the last Friday of every month)
Flexible work options
Physical and mental well-being programs
Regularly scheduled virtual fitness classes
Mentorship programs and training and career development
Recognition programs and referral rewards
Hackathons
Company
Kinaxis
Kinaxis is a leading provider of cloud-based subscription software.
1001-5000 employees
H1B Sponsorship
Kinaxis has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (5)
2023 (9)
2022 (9)
2021 (4)
2020 (9)
Funding
Current Stage
Public CompanyTotal Funding
$78.8MKey Investors
HarbourVest Partners
2014-11-25Post Ipo Secondary· $45.8M
2014-06-10IPO
2000-05-25Series Unknown· $33M
Leadership Team
Anthony Gallo
Vice President of Product Management, Platform Innovation
Gelu Ticala
Vice President Product Development
Recent News
Business Wire
2026-01-09
Company data provided by crunchbase