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Metropolitan Veterinary Associates · 1 month ago

Client Service Representative - Front Desk/Cancer Center

Norristown,PA,US

Full-time

Onsite

New Grad, Entry Level

$18/hr - $20/hr

Metropolitan Veterinary Associates (MVA) is a leading specialty and emergency hospital dedicated to improving the lives of pets and their families. As a Client Service Representative, you will support the emergency department by managing client communication, scheduling appointments, and assisting with administrative tasks to ensure a welcoming experience for clients.

Health CareMedicalPetVeterinary

Growth Opportunities

Responsibilities

Greet clients by phone or in person with warmth and professionalism

Schedule appointments and provide accurate follow-up communication

Coordinate medication refills and liaise with clinical teams for timely updates

Assist with billing, payments, and insurance questions

Update patient records, manage data entry, and ensure accurate client information

Answer a high volume of calls with a calm, helpful, and solutions-focused approach

Support both front desk and back-office administrative workflows

Provide compassionate support to pet owners during sensitive conversations

Qualification

Customer serviceMulti-line phone systemCommunication skillsScheduling softwareAttention to detailCompassionate demeanorMultitaskingCornerstonePositive attitudeTeam-oriented mindset