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Alarm.com · 2 days ago

Technical Program Manager

Boston, Massachusetts

Full-time

Onsite

Mid, Senior Level

$125K/yr - $135K/yr

5+ years exp

Alarm.com is a leading cloud-based platform for smart security and IoT solutions. The Technical Program Manager will lead cross-team execution to ensure partner-facing systems operate reliably at scale and help shape a unified platform for partner integrations.

InternetInternet of ThingsSecurityWireless

Culture & Values

No H1B

Responsibilities

Driving partner discovery, scope alignment, and shared understanding across teams

Translating partner requirements into actionable technical plans and sequencing

Creating alignment across multiple engineering teams and ensuring dependencies are well understood

Defining the requirements for the monitoring, alerting, and operational insights needed for partner health

Establishing success metrics that go beyond SLAs to represent real customer and partner outcomes

Ensuring the right teams own the right work and that partner commitments are predictable and durable

Lead multi-team engineering programs that deliver partner-facing capabilities, improvements, and operational maturity

Build and maintain integrated plans—scope, milestones, risks, dependencies, metrics

Run effective execution cadences (standups, risk reviews, dependency syncs) without unnecessary process

Identify risks early and drive tradeoff and sequencing discussions with engineering and product leaders

Partner with Tech Leads and Architects to ensure technical direction is feasible, aligned, and well understood

Work with Product Managers to clarify partner requirements and translate them into actionable engineering work

Document technical decisions, assumptions, integration models, and architectural impacts

Work with DevOps and engineering teams to define requirements for monitoring, alerting, observability, and readiness checks

Coordinate incident communication and escalation workflows with support and engineering teams

Define and drive adoption of partner success metrics (beyond uptime/SLA), helping Product identify and operationalize the right indicators

Align engineering, product, QA, support, and operations teams around shared partner outcomes

Provide clear, concise status updates and risk summaries to all levels of the organization

Build strong relationships across teams to enable smooth delivery and predictable partner success

Contribute to SPX’s operating model—roles, boundaries, and engagement patterns with other teams

Help establish repeatable frameworks for onboarding and supporting future partners

Identify long-term opportunities for centralized ownership of systems that improve partner reliability and accountability

Qualification

Technical Program ManagementDistributed SystemsAPIsSaaS PartnershipsOperational ReadinessIncident ManagementPlanning SkillsStakeholder AlignmentCommunication SkillsDocumentation Skills

Required

Typically 5–10+ years of experience in technical program management or engineering roles working on complex distributed systems. We are open to candidates at different levels of seniority depending on program scope, independence, and technical depth

Proven ability to lead multi-team programs with evolving requirements

Strong understanding of APIs, event flows, data models, and system interactions

Strong communication, planning, documentation, and stakeholder alignment skills

Ability to drive alignment and clarity across engineering, product, operations, and support teams

Willingness to travel ~20–25%