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Oshkosh Corporation · 1 month ago

Director - Aftermarket Operations

Hagerstown, Maryland, United States

Full-time

Onsite

Director/Executive

$132K/yr - $233K/yr

10+ years exp

Oshkosh Corporation, through its subsidiary JLG Equipment Services Inc, is a global leader in the access industry, committed to delivering innovative solutions. The Director – Aftermarket Operations will provide strategic leadership for JLG’s aftermarket business, overseeing functions such as warranty, technical support, and service operations to drive operational excellence and customer value.

AutomotiveIndustrialManufacturing

Responsibilities

Lead cross-functional aftermarket teams—including parts distribution, technical support, warranty, service operations, and reset facilities—to optimize performance, standardize processes, and elevate customer experience

Provide leadership and guidance for multiple reset production facilities, establishing consistent manufacturing objectives, workflows, and quality standards that support on-time production and certification goals

Develop and implement strategies to grow aftermarket revenue while enhancing operational efficiency, serviceability, and lifecycle value

Drive continuous improvement across all aftermarket and reset operations through the application of lean principles, process optimization, and effective performance management

Design and oversee work plans, resource allocation, and capital investment recommendations to support long-term aftermarket and operations strategy

Monitor customer feedback and industry trends to identify opportunities for improved service offerings and operational enhancements

Lead and develop leaders across manufacturing and non-manufacturing functions (e.g., HR, Safety) within reset operations, ensuring accountability, capability building, and a culture grounded in safety and operational discipline

Partner with Operations and cross-functional peers to identify, select, and develop talent for critical aftermarket and reset roles; support career development and succession planning

Build and maintain strong relationships with customers, dealers, and segment leadership through consistent communication, facility engagement, and operational transparency

Represent the company at industry events and customer forums to reinforce brand leadership and aftermarket value propositions

Collaborate closely with product development to enhance equipment serviceability, maintainability, and aftermarket support integration

Oversee budget planning and financial forecasting for aftermarket operations, including parts distribution, service programs, and reset facility performance

Ensure compliance with corporate policies, safety regulations, and operational standards across all aftermarket and reset operations

Develop pricing strategies, promotions, and marketing initiatives to support aftermarket sales and profitability targets

Qualification

Aftermarket operationsLean principlesOperational excellenceB2B experienceMulti-site manufacturingPerformance managementCustomer engagementFinancial forecastingTalent developmentLeadership

Required

Bachelor's degree in business, engineering, or related field with 10+ years of experience in aftermarket sales, service, or product support; or an equivalent combination of education and experience that demonstrates the ability to perform the essential functions of the role

Ability to travel up to 70%, this is highly dependent on business cycle and needs