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ClarityPay · 4 weeks ago

Director of Client Success

New York City

Full-time

Hybrid

Mid, Senior Level

$75K/yr - $125K/yr

5+ years exp

ClarityPay is a fast-growing fintech company based in NYC and Atlanta, focused on redefining the point-of-sale credit market. They are seeking a Director of Client Success to manage client relationships, drive performance, ensure satisfaction, and collaborate with various internal teams to deliver exceptional customer experiences.

Financial Services

Responsibilities

Be the main point of contact, channeling needs between clients (merchants, service providers, and platforms) and internal teams (e.g., Product, Operations, Legal)

Lead the overall client implementation work plan, working closely with Business Development for an effective transition and collaborating with internal teams (e.g., Product, Compliance, Marketing, Risk, Operations, and Finance) and client associates

Establish client and internal expectations for performance, drive results, track actual versus expectations, and report to client and internal stakeholders

Continually monitor and analyze performance and customer experience data

Develop growth and success plans, identify opportunities, present value-added analysis, and ensure program performance aligns with strategy

Handle day-to-day operational issues and provide support to clients. This includes advocating with the internal support teams to address issues within SLAs

Coordinate, develop, and deliver regular client reviews and updates

Ensure legal and compliance requirements are addressed

Ensure all contractual obligations are fulfilled

Share best practices and learnings to improve internal results

Perform other duties and/or special projects as assigned

Continually promote and apply ClarityPay values, be a role model of trust and integrity

Qualification

Point-of-sale financingData analysisClient presentationsFinancial acumenPowerPoint skillsExcel skillsWord skillsCollaborationCommunication skills

Required

Curious, energetic, positive, solution-oriented, collaborative, trusted

5+ years of experience in point-of-sale financing, BNPL, private label credit cards, co-brand credit cards, or other partner lending business

Strong data analysis skills

Experience preparing presentations such as client business reviews

Exceptional communication and executive presentation skills

Financial acumen, prefer knowledge of lending and the key levers

Able to work independently following established guidelines

Demonstrated ability to work in early-stage environments, help shape strategy and product, collaborate well with others, and focus on solutions to address challenges

Able to travel up to 20% of the time

Strong PowerPoint, Excel, and Word skills