West Point Technologies ยท 4 weeks ago
Customer Service/ Billing Specialist for P&C Insurance
Pinellas Park,FL,US
Full-time
Onsite
Entry Level
1+ years expWest Point Technologies is a growing company committed to providing technical and business services to insurance carriers. They are seeking an experienced billing representative to handle customer inquiries regarding payments, billing cycles, and cancellations in an office setting.
Financial ServicesInsuranceSoftware
Responsibilities
Responsible for answering incoming calls from insureds, agents and mortgage companies regarding payments due, billing cycles and cancellations as they pertain to the payment of premium
Downloading, importing and posting payments that are provided by various banks after the payment file has been batched
Processing NSF payments that are sent back from the bank
Establish payment plans as offered by each Client company at the request of the insured
Respond to all inquiries by telephone, email, or chat sent in by the insured or agents
Qualification
Required
High school diploma or greater
Proficiency in relevant computer applications
Excellent attention to detail and ability to multi task
Superior listening, verbal and written communication skills
Ability to handle stressful situations appropriately
Comfortable with math concepts and problem solving
Outstanding Customer Service skills
Must be able to work in a paperless environment using various electronic policy processing application systems
Must be able to remain in a stationary position for 50%- 75% of the time
Must be able to speak and communicate clearly to other team members
Constantly operates a computer and other office machinery such as a copy machine, phone/headset, and keyboard
Preferred
Insurance background is preferred, but not required
1-3 years call center experience a plus
Benefits
Medical, Dental and Vision, Life and supplemental benefits starting day 1 of employment!
Multiple plans to choose from in order to fit your needs
401k plan participation is available the 1st quarter after hire with 100% match of 3% and then 50% on the next 2%...fully vested!
Generous PTO and paid holiday schedule
1 day of paid volunteer time off per year
Onsite workout facility
Casual dress code (work appropriate)
37.5 hour work weeks with great work/life balance as our goal!
Company
West Point Technologies
Services and Solutions West Point Technologies provides experienced resources and integrated software solutions that provide the framework for successful insurance companies.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Doug Vatter
President & Co-Founder
Company data provided by crunchbase