Apply on Employer Site

Pennant · 1 month ago

Policies & Procedures Content Manager

United States

Full-time

Remote

Mid Level

$70K/yr - $80K/yr

3+ years exp

Pennant is a company that supports home health and hospice operations across the United States. They are seeking a Policies & Procedures Content Manager responsible for managing policy updates and ensuring compliance with regulatory requirements across their operations.

Responsibilities

Manage the central policy and procedure library, and ensure all documents are organized, current, and accessible to relevant stakeholders

Receive, review, harmonize, and coordinate the integration of policy and procedure updates provided by external vendors (e.g., Corridor for federal updates, Navex for state and other regulatory alerts), and internal departmental updates

Serve as the point of contact for policy update notifications from external vendors and facilitate the timely distribution and integration of these updates into existing policies and procedures, under the advisement of the Policy Committee

Coordinate with clinical, compliance, human resources, legal, and IT teams to review, approve, and integrate regulatory and internal changes into organizational policy frameworks

Facilitate committee meetings on a regular basis (monthly or quarterly) to review and approve policy updates and ensure multi-disciplinary oversight to prevent inadvertent unilateral changes

Communicate policy changes and updates to all affected agencies and departments and ensure understanding and compliance

Utilize policy management platform - Policy Tech to manage workflows, track policy integration and completion rates, automate reminders, and oversee the timely integration of changes and approvals

Maintain historical and current versions of policies and their edit trail to ensure transparency and tracking of all policy changes

Support the customization and build of the platform, and ensure proper approval of workflows and final ratifications, where required

Demonstrate service excellence and the values and mission of the Company in all aspects of work performance, build positive relationships, and communicate effectively

Maintain confidentiality in accordance with the Health Insurance Privacy and Portability and Accountability Act (HIPAA) and all other established policies, procedures and standards of care

Perform other related duties and special projects as assigned

Qualification

Healthcare compliancePolicy developmentDocument management systemsTechnical writingProject managementMicrosoft Office SuiteCommunication skillsOrganizational skillsAttention to detail

Required

Bachelor's degree OR equivalent combination of education and experience

Minimum of three (3) years of healthcare, compliance, clinical, or legal experience required. Preferably with one (1) year in a home health or hospice environment

Must have a general understanding of healthcare compliance, regulations, and policy development and integration processes

Exceptional organizational and project management skills, with the ability to manage multiple concurrent deadlines and initiatives across diverse teams

Strong technical writing skills, with the ability to draft clear, concise, and accurate policy documents and communications

Excellent communication and stakeholder engagement abilities, with experience facilitating cross-functional collaboration, and training end users on new policies or systems

Attention to detail, accountability, and a proactive approach to problem-solving and process improvement

Ability to work independently and as part of a committee structure, and comfortable navigating ambiguity related to budget ownership, flat reporting structure, and cross-functional team needs

Enthusiasm, passion for working with people, and an internal drive to improve the Company