Apply on Employer Site

Blackbird Health · 2 days ago

Market Liaison - Pennsylvania Market

United States

Full-time

Remote

Mid Level

$85K/yr - $100K/yr

3+ years exp

Blackbird Health is a clinician-founded organization dedicated to providing mental health services for children and young adults. The Market Liaison will serve as the primary external ambassador, focusing on building relationships with healthcare providers and community stakeholders to drive patient referrals and enhance collaboration.

Health CareInformation TechnologyMedicalWellness

Responsibilities

Build, manage, and expand high-value relationships with pediatricians, PCPs, school districts, therapists, and community partners

Apply a strategic lens to your book of business, identifying the biggest opportunities and allocating time and effort where there’s the most room for growth

Proactively identify new referral opportunities, service gaps, and partnership pathways

Own the rhythm of outreach, warm introductions, cold stops, and ongoing engagement

Host provider lunches, office education sessions, community presentations, and advisory meetings

Serve as the point person for implementing referral workflows, direct referral channels, and collaborative care processes with partner practices

Ensure partners understand Blackbird’s services, intake pathways, turnaround times, and clinical offerings

Develop account-level strategies to increase activation and maintain strong referral relationships

Surface churned accounts and create strategies to re-engage them

Collaborate with internal teams (Care Navigation, Marketing, Clinical, Operations) to ensure smooth onboarding of new partners

Regularly communicate partner updates, challenges, and insights to leadership

Track referral trends, activation rates, and regional market metrics using CRM tools (e.g., HubSpot)

Stay current on mental/behavioral health needs, school district trends, and pediatric ecosystem dynamics in the assigned region

Represent Blackbird at community events, conferences, school meetings, and provider gatherings

Surface real-time feedback to improve processes, messaging, and partnership alignment

Qualification

Sales experienceClient managementCommunity outreachMental health experienceCRM tools familiarityInterpersonal skillsPresentation skillsCommunication skillsRelationship-building