Michael Kors · 1 day ago
Global CRM Clienteling Specialist
New York, NY
Full-time
Onsite
Entry Level
$75K/yr - $84K/yr
1+ years expMichael Kors is a global fashion company known for its luxury accessories and ready-to-wear. The Global CRM Clienteling Specialist is responsible for developing and implementing strategies to enhance the customer experience and support client growth and retention initiatives.
ApparelE-CommerceFashionRetail
Responsibilities
Drive Michael Kors clienteling programs and implement strategies based on business needs
Support clienteling outreach strategy to drive customer purchase frequency & return instore
Work with analytics to define reporting and analysis requirements with key KPIs to measure program success
Partner with Retail marketing to support in-store seasonal client activations & store traffic drivers such as product launches, events, popups, and campaigns
Set benchmarks and ensure follow up of key KPIs through actionable dashboard/reports
Support the regional teams in all aspects of the planning and execution of their clienteling programs
Support day-to-day relationship with clienteling application vendor
Partner cross-functionally to collect needs and best practices and outline prioritizes for app development roadmap
Work with IT & product teams to troubleshoot and investigate technical issues
Partner with application vendor to lead evolution pilot programs and change management for system updates
Understand future technologies and present on how they could fit into the Michael Kors digital & retail ecosystems
Manage and enhance in-store data capture toolkit to drive strong capture and validity rates
Own global data capture goals, reporting, and on-going regional engagement such as communications and competitions
Deliver capture reporting and enhancements to the field
Implement accountability measures to hold regions and stores to their annual goal
Partner with Retail Training and Retail Communications to develop store training guides and communications for clienteling & data capture initiatives to drive adoption and usage in the field
Serve as main point of contact for the field teams and host regular calls for training and to drive strategy forward
Hold regular monthly retail calls and ad hoc calls to gather feedback and gain buy in from the field teams around new activations
Qualification
Required
Bachelor's degree in marketing, business, economics, or a related field
1-3 years of CRM experience; experience in retail required
Advanced proficiency in Microsoft Word, Excel, PowerPoint; excellent IT skills including strong knowledge and experience of database structures and CRM tools
Ability to communicate with all levels of the business, prioritize assignments and establish solid relationships
Entrepreneurial; ability to drive forward with goals independently
Benefits
Generous Paid Time Off & Holiday Calendar
Summer Fridays
Internal Mobility Across Brands
Cross-brand Discount
Exclusive Employee Sales
Fav 5 Cards (MK Discount for friends and family)
401k Match
Paid Parental Leave
Thrive Wellness Program
Commuter Benefits
Gym Discounts
Company
Michael Kors
Michael Kors is an e-shop that offers ladies fashion clothing and accessories that fit perfectly and meets the needs of the modern woman.
10001+ employees
H1B Sponsorship
Michael Kors has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (12)
2024 (11)
2023 (10)
2022 (14)
2021 (20)
2020 (25)
Funding
Current Stage
Late StageLeadership Team
Anne Pezzano Walsh
President, North America Retail
Recent News
2025-11-05
2025-11-04
Company data provided by crunchbase