MongoDB · 1 month ago
Technical Services Engineer, Infrastructure - Weekend
Palo Alto, CA
Full-time
Onsite
Senior Level
$90K/yr - $176K/yr
5+ years expMongoDB is a company that empowers innovation at the speed of the market, and they are seeking a Technical Services Engineer to provide exceptional support to their customers. This role involves troubleshooting complex MongoDB issues, collaborating with enterprise clients, and enhancing technical expertise in a dynamic environment.
Cloud ComputingDatabaseOpen SourceSaaSSoftware
Responsibilities
Drive successful implementations of MongoDB Server, MongoDB Search, and managed backups on Kubernetes platforms
Enhance technical troubleshooting expertise by working on customer use cases, evaluating solutions, and addressing customer business pain points
Collaborate with enterprise customers to design, implement, and troubleshoot backup strategies for massive production environments
Shape the roadmap of products, tooling, and the core database by providing product feedback
Qualification
Required
Patience, empathy, and a genuine desire to help others
Excellent communication skills, both written and verbal, with internal and external stakeholders
The ability to think on your feet, remain calm under pressure, and find solutions to challenges in real-time
Strong diagnostic/troubleshooting aptitude, with significant experience troubleshooting end-to-end technical issues in production environments
Full understanding of Linux systems and networking concepts, including firewalls, load balancers, performance tuning, storage management
1+ years of experience in a Support role working directly with customers
2+ years of experience with administering RDBMSs such as Oracle, Postgres, mySQL etc. MongoDB experience is preferred
3+ years or more of combined experience in the following technical domains (ideally with some experience in the rest)
Experience operating in and managing Kubernetes clusters
Experience with DevOps practices and Infrastructure-as-code
Experience with Disaster Recovery situations (Backup management, Snapshot Restores, Return-to-service operations)
5+ years of mixed experience with Cloud (AWS, GCP, Azure) and on-prem infrastructure administration in a production environment
Preferred
Experience with AI topics, development, and supporting technologies such as Vector Search
Experience managing large-scale databases (RDBMS or NoSQL or both) and monitoring them via products like Prometheus or Grafana
Experience with specific MongoDB products like Ops Manager, Cloud Manager, Atlas, Kubernetes Operator/Controller
Experience coding in one or more of Python, Java, Go, Ruby, C, C++
Experience with personal test labs and reproducing issues locally to drive resolution of issues
Experience working on weekends or outside of typical business hours
Benefits
Employee affinity groups
Fertility assistance
Generous parental leave policy
Company
MongoDB
MongoDB is a next-generation database that helps businesses transform their industries by harnessing the power of data.
5001-10000 employees
H1B Sponsorship
MongoDB has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (159)
2024 (150)
2023 (133)
2022 (79)
2021 (51)
2020 (30)
Funding
Current Stage
Public CompanyTotal Funding
$311MKey Investors
SalesforceEquityZenT. Rowe Price
2024-11-14Post Ipo Equity
2024-10-16Post Ipo Debt
2018-03-06Post Ipo Equity
Leadership Team
Jim Scharf
Chief Technology Officer
Ronnen Miller
SVP, Global Technical Services
Recent News
Investing.com
2026-01-06
2025-12-15
Company data provided by crunchbase