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Bass Pro Shops · 23 hours ago

Warranty Tech Service Administrator

Springfield, MO

Full-time

Onsite

Entry Level

2+ years exp

Bass Pro Shops is a leading retailer in outdoor recreation products, and they are seeking a Warranty Tech Service Administrator to handle dealer communications regarding service, repair, and warranty administration for Tracker Marine Group products. The role involves coordinating warranty claims and assisting customer relations as needed.

E-CommerceHuntingRetail

Responsibilities

Responds to all incoming communications requesting warranty and technical support from Tracker Marine Group (TMG) dealers and Tracker Marine Boat Centers (TMBC) retail stores

Coordinates entire warranty claim process for concerns assigned, with the goal of preventing escalation of the concern toward consumer litigation

Assists TMG Customer Relations, Parts and Advocacy personnel as required

ALL OTHER DUTIES AS ASSIGNED

Qualification

MS OutlookRecreational boat servicingWarranty administrationCustomer serviceAnalytical skillsCommunication skillsOrganizational skills

Required

Associates degree in Administration or Information Technology or two plus years of experience in recreational marine customer service, warranty administration or recreational boat manufacturing

Strong computer system aptitude with proficiency in MS Outlook

Excellent verbal and written communication skills

Experience servicing recreational boats, trailers, propulsion units and related optional equipment

Good organization skills and able to handle multiple tasks

Excellent customer service skills

Ability to analyze, recommend and take action

Benefits

Enjoy discounts on retail merchandise, our restaurants, world-class resorts and conservation attractions!

Medical

Dental

Vision

Health Savings Account

Flexible Spending Account

Voluntary benefits

401k Retirement Savings

Paid holidays

Paid vacation

Paid sick time

Bass Pro Cares Fund

And more!

Company

Bass Pro Shops

Glassdoor3.5

Your Adventure Starts Here! Find gear for Fishing, Boating, Hunting, Camping, and much more at Bass Pro Shops. It is a sub-organization of Great American Outdoors Group.

Founded in 1972

Springfield, Missouri, USA

10001+ employees