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Independence Blue Cross · 4 weeks ago

Business Systems Support Administrator

Philadelphia, PA

Full-time

Onsite

Mid Level

3+ years exp

Independence Blue Cross is seeking a Business Systems Support Administrator who will be responsible for supporting and implementing strategies to enhance the utilization of Provider Portal transactions. The role involves troubleshooting provider issues, conducting training, and recommending process improvements to enhance provider satisfaction.

Health CareHealth InsuranceInsuranceMedical

H1B Sponsor Likely

Responsibilities

Ensures provider portal issues reported from key intake channels (ServiceNow, L2 PEAR Production Support, Provider Network Services, etc.) are reviewed, logged, and assigned

Researches, troubleshoots and either resolves or identifies a path to resolve issues submitted by providers either via emails or phone calls

Assist with provider portal registration, deployment, and provisioning activities

Provides provider training by either referring them to training documents or providing hands on verbal/visual training on how to use the system and conducts walk-throughs on how to complete a transaction in the system

Supports provider outreach campaigns. Conducts outreach calls to notify providers of platform changes and any revised logon procedures

Recommends process improvements to management to enhance the provider experience

Develops and maintain positive working relationships with external customers, vendors, and other functional areas

Performs other duties as assigned

Qualification

Microsoft OfficeAnalytical skillsManaged care experienceCustomer serviceInterpersonal skillsPresentation skillsSelf-motivationAttention to detail

Required

Bachelor's degree in computer technology, business administration, health administration or related field/equivalent experience

3-5 years relevant experience in a managed care setting

Proficiency with Microsoft Office Products: Word, Excel, and PowerPoint

Strong analytical skills, attention to detail as well as strong oral, written, interpersonal and presentation skills

Ability to self-start, self-motivate and work independently, as well as the ability to adjust priorities as required

Must have an Android or iOS device which is compatible with the free Microsoft Authenticator app

Company

Independence Blue Cross

Glassdoor3.5

The leading health insurer in southeastern Pennsylvania. It is a sub-organization of Independence Blue Cross.

Founded in 1938

Philadelphia, Pennsylvania, USA

5001-10000 employees

https://www.ibx.com

H1B Sponsorship

Independence Blue Cross has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (16)

2024 (2)

2023 (6)

2022 (2)

2021 (6)

2020 (1)