WellSpan Health · 1 month ago
Practice Office Assistant - Philhaven Ephrata - Days
Ephrata, PA
Full-time
Onsite
Entry Level
1+ years expWellSpan Health is an integrated delivery system focused on leading in value-based care, serving central Pennsylvania and northern Maryland. The Practice Office Assistant will perform clerical office duties related to patient management, insurance/billing, and administrative support, ensuring a friendly and coordinated patient experience.
Health CareHospitalMedical
Responsibilities
Answers telephones, routes callers, takes messages and provides routine information to callers
Greets and registers patients in accordance with established policies and procedures
Schedules patient appointments within established parameters
Performs various duties for effective check-in and check-out of patients
Prepares schedules and encounter forms for daily visits
Handles walk in patients in the appropriate manner
Ensures that Race, Ethnicity and Language is documented as appropriate
Processes patient charge and collects copays and deductibles
Performs various tasks related to end of day batch control, cash drawer etc
Enters and/or retrieves data from established computer files
Schedules appointments for patients with other provider offices and/or facilities including correct processing of necessary referral forms, pre-authorization forms, test instructions, patient benefit verification and transfer of patient information
Processes requests for patient information according to policies and procedures, including record copy service and form tracking
Researches billing questions and problems for patients with centralized billing service
Types various notes, letters, memos and reports, as needed. Proofs materials for errors
Complies with all HIPAA rules and regulations
Processes mail including scanning and tasking if applicable
Maintains established policies and procedures, objectives, quality assessment and safety standards
Complies with missed appointment policy (Admin 104)
Supports Quality initiatives as determined by individual clinic site
Completes required education and competencies in a timely manner
Processes mail including scanning and tasking if applicable
Provides outstanding service to all customers; fosters teamwork; and practices fiscal responsibility through improvement and innovation
Establishes and maintains files and records on an ongoing basis
Qualification
Required
Certificate Program Professional Medical, Administrative or Business School Required or
High School Diploma or GED With 12 or more months of customer service experience Required
Less than 1 year Relevant experience Required
Excellent interpersonal/communications skills
Knowledge of medical/mental health office operations to include reception, billing and insurance and general office skills
Computer skills to include typing
Preferred
Medical terminology within 180 days
Benefits
Comprehensive health benefits
Flexible spending and health savings accounts
Retirement savings plan
Paid time off (PTO)
Short-term disability
Education assistance
Financial education and support, including DailyPay
Wellness and Wellbeing programs
Caregiver support via Wellthy
Childcare referral service via Wellthy
Company
WellSpan Health
WellSpan Health is an integrated health system that serves the communities of central Pennsylvania.
10001+ employees
H1B Sponsorship
WellSpan Health has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (5)
2023 (1)
2022 (1)
2021 (1)
Funding
Current Stage
Late StageLeadership Team
W
William White
Vice President of Public Safety
Recent News
2026-01-09
2025-12-18
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