Apply on Employer Site

MacLean Power Systems · 1 day ago

Customer Service Specialist

Mankato, MN

Full-time

Onsite

Mid Level

$19.23/hr - $26.44/hr

3+ years exp

MacLean Power Systems (MPS) is a leading manufacturer of components for the electric utility, telecommunications, and civil markets. The Customer Service Specialist at MPS plays a vital role in ensuring a positive customer experience by managing account relationships and coordinating order processes with attention to detail.

CommercialEnergyIndustrialManufacturing

Responsibilities

Customer Engagement & Problem Resolution: Serve as the primary professional contact for customers (phone, email, in person) to provide information, address inquiries, and promptly resolve issues. Record interactions and collaborate effectively with internal teams and external customers and partners. Assist logistics with scheduling/expediting shipments

Order Lifecycle Management: Accurately receive and process new/change orders. Review and verify purchase orders and documentation for accuracy before entering them into the ERP system. Continuously prepare, update, and monitor production schedules

Value-Added Services Coordination: Manage and coordinate value-added service activities (such as paint, heat treat, and machining). This includes issuing purchase orders and change orders to valued-added partners

System Administration: Set up and maintain customer data, product masters, new jobs, and tooling orders in the ERP system/database. Generate and monitor Engineering Change Requests (ECR). Complete daily invoicing and process Advance Shipment Notices (ASN)

Qualification

Customer service experienceERP system knowledgeMicrosoft OfficeData entryMultitasking abilityCommunication skillsDecision-making skillsAttention to detail