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Orthodontic Experts · 1 month ago

Patient Service Representative II (Willowbrook)

Willowbrook,IL,US

Full-time

Onsite

Mid Level

3+ years exp

Orthodontic Experts is a rapidly growing organization committed to delivering exceptional patient care and advancing orthodontic excellence. As a Patient Service Representative II, you will provide a warm welcome to visitors, manage the front desk, answer incoming calls, and support general administrative tasks to ensure smooth clinic operations.

DentalHealth CareHospital

Responsibilities

Answer all phone calls

Listen and return all voicemails left in front of office phones

Check-in new and existing patients and let the clinical staff know that the patient has arrived

Collect all necessary patient information for new patients (Patient registration form, Medical History Form, HIPAA privacy notice)

Check out patients (collect payments, make next appointment)

Handle questions and provide information to walk-in patients

Maintain comm-log up to date with all necessary patient/parent communication information

Review the daily schedule of the clinic for any changes

Check the daily schedule in advance and fill in any open spots with bondings/adjustments/new patient consultations at least two days prior. Adjust clinic hours based on the schedule

Review for Bonding approvals

Check if all bondings are Approved and Active with insurance (the day before & day of the appointment)

Understand cancellation policy and reiterate it to patients

Print end of the day reports

Assist in preparation of contracts

Assist the Treatment Coordinator with administrative tasks

Check collected payments against the report and check all credit card transactions

Call patients with outstanding balances

Call denied cases and make sure spreadsheet is up to date

In the event you are traveling to another clinic, you are required to perform all duties and responsibilities of your role including administrative tasks

Participate in Marketing Events

Cash handling

Other tasks as assigned

Qualification

Customer service experiencePatient service experienceMicrosoft Office SuiteProblem solving skillsCommunication skillsCash handlingAdministrative supportTeamwork