Locus Robotics · 1 month ago
Technical Support Specialist (Sun-Thurs 12pm-8:30pm ET)
Wilmington, MA
Full-time
Onsite
Entry, Mid Level
2+ years expLocus Robotics is a global leader in warehouse automation, delivering unmatched flexibility and unlimited throughput. The Robotic Technical Support Specialist will provide timely and professional technical assistance to customers, diagnosing and resolving Level 1 issues related to robotic systems and infrastructure.
E-CommerceIndustrial AutomationLogisticsRoboticsWarehouse AutomationWarehousing
Responsibilities
Manage customer support tickets for tier 1 and tier 2 technical issues, ensuring timely resolution and customer satisfaction
Serve as the first point of contact for customer sites, providing prompt response and resolution
Leverage internal monitoring tools to efficiently diagnose and resolve hardware, software, and network-related issues for customers
Collaborate with engineering and cross-functional teams to troubleshoot and resolve complex technical issues
Monitor, prioritize, and manage tickets to maintain compliance with defined service level agreements (SLAs)
Create and update knowledge base articles to improve support workflows and maintain accurate, up-to-date documentation
Maintain clear, professional, and timely communication with customers throughout the support process
Qualification
Required
Associate's or Bachelor's in Robotics, IT, Computer Science or related field
2+ years of experience in a Technical Help Desk or Technical Customer Support role
Extensive experience with ticketing systems and remote supporting tools
Expertise in troubleshooting across hardware, software, and network environments
Ability to manage multiple priorities and adapt to a fast-paced environment
Excellent written and verbal English communication skills, with the ability to effectively engage with internal and external stakeholders at all levels of the organization
Company
Locus Robotics
Locus Robotics is a warehouse robotics company that manufactures autonomous mobile robots to support e-commerce.
201-500 employees
H1B Sponsorship
Locus Robotics has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2023 (7)
2022 (9)
2021 (2)
2020 (3)
Funding
Current Stage
Late StageTotal Funding
$416MKey Investors
Tiger Global ManagementZebra VenturesScale Venture Partners
2022-11-29Series F· $117M
2021-09-14Series E· $50M
2021-02-17Series E· $150M
Leadership Team
Rick Faulk
CEO
Sean Johnson
CTO
Recent News
2025-10-22
Company data provided by crunchbase