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Wolters Kluwer · 2 weeks ago

Manager, Inside Sales - Cloud Software Solution Sales Hybrid

Coppell, TX

Full-time

Hybrid

Mid, Senior Level

$88K/yr - $155K/yr

5+ years exp

Wolters Kluwer is a leading provider of innovative tax and accounting software solutions, dedicated to empowering individuals and businesses with tools that streamline financial management and enhance compliance. As the Manager, Inside Sales for Tax Professional - Small Firms, you will lead a team towards achieving departmental sales goals while ensuring consistent performance and customer satisfaction.

BankingFinanceInformation ServicesInformation TechnologyLegalMobilePublishingSoftware

Responsibilities

Lead and manage the inside sales team to meet and exceed sales targets and KPIs

Develop and execute sales strategies and action plans

Track and analyze sales performance metrics, providing insights for improvement

Ensure seamless operation of sales processes and efficient use of CRM tools

Address escalated customer issues and ensure high levels of customer satisfaction

Act as a customer advocate/peer to ensure all potential service objectives are addressed and met

Recruit, interview, select and onboard new sales reps to the team and continually develop interviewing skills to select candidates with the skills, knowledge and talent to succeed

Train and develop team members to enhance their sales skills and product knowledge

Provide regular, ongoing, one-on-one coaching with sales reps to continually enhance their sales success and development; evaluate skill levels throughout the entire sales cycle (prospect, question/develop, demonstrate, propose, negotiate, close) to identify strengths and weaknesses, and assist with plans and ideas to improve their effectiveness; utilize all available coaching opportunities including: regular 1:1 meetings, joint customer calls, phone observations and sales strategy planning

Collaborate with Marketing to develop lead generation initiatives

Represent Sales in various cross functional forums including business reviews, continuous improvement projects, strategy development, etc

Implement and monitor adherence to sales policies and procedures

Compile and present sales reports to senior management

Work effectively in situations involving shifting priorities and rapid change, demonstrating ability to cope well with challenging circumstances and leading teams through changes with positive outcomes

Foster a positive and dynamic team environment that encourages continuous improvement

Qualification

Sales ManagementStrategic PlanningCRM SystemsCoaching SkillsTraining DevelopmentAnalytical SkillsCustomer RelationsPerformance ManagementCollaborationLeadership

Required

Bachelor's degree or equivalent years' of relevant work experience

3+ years of sales management supervisory experience or completion of Wolters Kluwer Future Leaders Training Program and/or other applicable relevant leadership experience

5 or more years of successful strategic/solutions sales experience or related discipline

Demonstrated ability to effectively coach individuals to attain sales results

Demonstrated ability to provide ongoing training and development to a sales team

Strong leadership abilities to guide and motivate a sales team

Skill in designing and implementing effective sales strategies

Ability to analyze sales data for decision-making

Proficient use of CRM systems to manage sales activities and customer information

Maintaining strong, professional relationships with customers

Tracking team performance and implementing improvement plans

Designing and delivering training programs for sales staff

Working effectively with other departments to drive sales initiatives