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Master Halco · 1 month ago

Account Development Associate - Charlotte

28269

Full-time

Hybrid

New Grad, Entry Level

$72K/yr - $83K/yr

Master Halco, North America’s leading manufacturer/distributor of fence and building products, is seeking an Account Development Associate. This role involves building relationships and driving sales growth with current and prospective customers through both inside and outside sales efforts.

Building MaterialManufacturingSecurity

Comp. & Benefits

Responsibilities

Customer relationships and sales activities

Interact with customers over the phone, in person and electronically

Provide excellent customer service by responding to customer needs quickly and accurately

As part of a sales team, work to grow sales and achieve branch/company sales and profitability growth goals

Ability to learn and sell all products and services sold by the company

Enter sales orders using the ERP system and work with the Branch Operations group to arrange delivery or customer pick up

Keep customers informed of any changes to orders such as product availability or delivery dates

Generate formal quotes using the ERP system to communicate material pricing and availability

Support Outside Sales Associates in responding to customer needs as assigned

Keep abreast of competitive situations and market intelligence and relay relevant information to Manager

Proactively place outbound phone calls to customers to generate additional orders and follow up on quotes

Learn and maintain proficient product knowledge to answer customers questions about product features, benefits, specification, and installation methods

Collect and process customer payments for COD and past due AR balances

Perform administrative duties related to customer orders and returns

Adhere to all company SOP’s and policies

Special projects as assigned by Manager

Develop strong business relationships through face-to-face sales calls

Travel to assigned customers to develop relationships, find opportunities to provide value and growth sales

Each sales call must be made with a specific purpose that can bring value to the customer

Find and fill the gap in what the customer desires to have vs what they currently have in their current material supplier

Determine what motivates each customer to purchase and respond accordingly

Report face to face sales call summary information using the company’s CRM system

Qualification

Inside sales experienceCustomer service skillsNegotiating skillsComputer skillsCommunication skillsOrganizational skillsProblem-solving skillsTime managementCustomer relationship managementSales planningAttention to detailWork independentlyProject management

Required

Experience in inside sales and customer service

Excellent communication/people skills (written and verbal)

Well-developed sales, customer service and negotiating skills

Strong organizational skills and attention to detail

Ability to anticipate opportunities/challenges while employing strong problem-solving skills

Ability to work independently, with minimal guidance, and manage workload/priorities as appropriate

Effective planning, time management and priority setting

Ability to manage multiple projects at once

Excellent computer skills with the ability to become proficient in Infor M3, CRM, MS Teams, Word, Excel, PowerPoint, SharePoint, and other various software used by the company

Valid driver's license with a clean driving record