ExtraHop · 2 days ago
Customer Success Manager I - Public Sector
United States
Contract
Hybrid
Mid Level
$90K/yr - $100K/yrExtraHop is reinventing Network Detection and Response (NDR) to help enterprises and organizations stay ahead of emerging threats with unmatched network visibility, context, and control. In this role, you will analyze customer requirements, secure contract renewals, and engage with customers to promote the highest value application of ExtraHop products and services.
AnalyticsCyber SecurityEnterprise SoftwareIT ManagementNetwork Security
Responsibilities
Analyze customer requirements and promote the highest value application of ExtraHop in our customer's business environment
Secure contract renewals and identify growth opportunities by assisting customers in driving successful outcomes with ExtraHop products and services
Engage ExtraHop end-users to provide targeted assistance and enablement
Assist in assessing customer needs and coordinate high-value services such as ExtraHop Professional Services and advanced training
Lead and facilitate new customer’s initial onboarding and introduction to ExtraHop
Assess and document customer health and maturity levels to improve customer engagement strategy
Execute direct customer engagement workflows and automated processes to evangelize ExtraHop and engage a wide cross-section of our user community
Assist and contribute to ExtraHop’s Voice of Customer activities and provide influential input on product and service roadmap priorities
Work with a diverse cross-section of ExtraHop’s business units and represent customer needs and expectations
Champion customer needs and opportunities for product enhancement with ExtraHop development teams
Develop and maintain Customer Success Plans documenting customer’s desired outcomes and value expectations
Promote customers' use of our community platform and self-service capabilities
Develop deep customer relationships across the customer organizations with key stakeholders and technology leaders
Recognize organic opportunities for expansion/growth and engage the Sales team to pursue
Host and conduct recurring customer meetings, working sessions, and Business Reviews with customers
Operate as the nexus for customer engagement and strategy with other ExtraHop teams such as Sales, Marketing, Product, and Support
Qualification
Required
Four-year college degree, preferably in a technical field such as management information systems or information technology
Work cooperatively with others within the organization and other cross-functional stakeholders
Work well in fast-paced, high-stress environments
Has predictable, reliable attendance
Effective communication skills, both verbal and written
Excellent attention to detail
Demonstrated ability to work flexibly, both with independent initiative and judgment as well as execute established Customer Success programs consistently and accurately
Basic knowledge of networking principles (layers 2 through 4 of the OSI model) and application protocols (e.g., HTTP, TNS TDS, CIFS, NFS, and DNS)
Proficient user of Salesforce.com CRM or similar
Intermediate-level skills with Microsoft Excel, familiar with formulas and basic data manipulation & analysis
Preferred
Experience with project management is a plus
Data interpretation experience using the ExtraHop platform is a plus
Experience in Enterprise IT application or networking support is a plus
Experience working with Channel Partners
Benefits
Health, Dental, and Vision Benefits
Flexible PTO, Sick Time Prorated Based on Date of Hire, and All Federal Holidays (US Only) + 3 Days of Paid Volunteer Time
Non-Commissioned Positions may be eligible to participate in the Annual Discretionary Bonus Plan
FSA and Dependent Care Accounts + EAP, where applicable
Educational Reimbursement
401k with Employer Match or Pension where applicable
Pet Insurance (US Only)
Parental Leave (US Only)
Hybrid and Remote Work Model
Company
ExtraHop
We’re on a mission to reveal cyber risk and build business resilience by exposing the threats organizations can’t see.
Founded in 2007
501-1000 employees
H1B Sponsorship
ExtraHop has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (7)
2022 (2)
2021 (3)
2020 (9)
Funding
Current Stage
Late StageTotal Funding
$161.6MKey Investors
TCVMeritech Capital PartnersMadrona
2024-01-09Private Equity· $100M
2021-06-08Acquired
2014-05-29Series C· $41M
Leadership Team
Sharat Nautiyal
Senior Cybersecurity Architect and Tech Evangelist
Recent News
2025-11-04
2025-10-21
2025-10-04
Company data provided by crunchbase