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Deluxe · 3 days ago

Senior Account Manager, Client Initiatives Program

Burbank, CA

Full-time

Hybrid

Senior Level

$88K/yr - $110K/yr

Deluxe is a global leader in media and entertainment services, and they are seeking a Senior Account Manager to support their AmazonMGM account. This role involves leading special initiatives, managing escalations, and ensuring alignment across internal stakeholders to enhance operational maturity.

AdvertisingDigital EntertainmentDigital MediaFilmInformation TechnologyMarketingMedia and Entertainment

Responsibilities

Serve as the primary point of contact for special initiatives with AmazonMGM

Present initiative updates, risks, and progress to client stakeholders

Influence client decision-making toward mutually beneficial outcomes

Attend client meetings and events as required

Manage inbound escalation tickets and partner with internal teams to resolve issues quickly and clearly

Collaborate with Business Excellence on reporting, dashboards, metrics, and data-driven insights

Document and track initiative progress

Lead multi-team special projects across Operations, Localization, Dubbing, Subtitling, Fulfillment, and Technology

Develop project plans, timelines, communication updates, and risk mitigation strategies

Identify workflow gaps and support process improvement initiatives in partnership with operational leads

Ensure initiatives maintain momentum and cross-team alignment

Qualification

Localization experienceData literacyProject managementClient relationship skillsExcel proficiencyStakeholder managementProcess improvementKPI interpretationSmartsheet proficiencyTeams proficiencyOperational reporting toolsCommunication skills

Required

Experience in localization within a studio, streaming, or high-volume operational environment

Strong project and program management skills

Ability to manage multiple stakeholders and drive clarity in ambiguous scenarios

Excellent communication and client relationship skills

Strong data literacy and comfort with dashboards, reporting tools, and KPI interpretation

Ability to influence without authority

Proficiency with Excel, Smartsheet, Teams, and operational reporting tools

Preferred

Familiarity with Deluxe structures, teams, workflows, or terminology

Familiarity with Amazon Studios' operational norms or experience supporting Amazon as a client

Experience in Senior Account Management, Program Management, or Client Services leadership

Exposure to process improvement, PMO frameworks, or Business Excellence

Familiarity with data visualization platforms such as Tableau

Benefits

Medical, dental & vision coverage

Vacation & sick leave

401(k)

And more

Company

Deluxe

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As the world’s leading multidisciplinary service provider, Deluxe underpins the media and entertainment industry, servicing premium content creators and distributors.

Founded in 1915