eBay · 4 hours ago
Senior Manager, Trust Strategy & Ops
San Jose, CA
Full-time
Hybrid
Senior Level
$141K/yr - $188K/yr
7+ years expeBay is a global ecommerce leader committed to changing the way the world shops and sells. As a Senior Manager in Trust Strategy & Operations for eBay Live, you will define and execute strategic frameworks to ensure a safe and fair live commerce environment, partnering with various teams to harmonize policies and enhance user experiences.
AuctionsE-CommerceInternetMarketplaceRetail
Responsibilities
Define eBay Live’s trust and policy strategy, harmonizing standards across community guidelines, buying and selling policies, and enforcement mechanisms
Own vendor strategy and performance to drive effective, scalable moderation and policy enforcement across all Live surfaces
Identify policy gaps, emerging risk vectors, and operational opportunities to enhance the safety and fairness of the Live ecosystem
Lead the articulation of eBay Live’s evolving trust value proposition to both buyers and sellers
Partner with Product Marketing to integrate trust messaging into go-to-market plans and product launches, and develop recurring customer-facing trust updates
Drive alignment on how trust experiences are showcased across Live, ensuring they reinforce our mission to inspire confidence in every transaction
Partner closely with senior business and product leaders to build and execute on the eBay Live trust roadmap
Develop high-impact analyses and presentations to influence the trust strategy for eBay Live
Regularly connect with sellers to capture feedback and insights and incorporate them into policies and processes
Qualification
Required
7–10+ years of relevant experience in eCommerce, trust and safety, strategy and operations, management consulting, or a related field
Ability to define long-term policy strategy while managing near-term execution; skilled at simplifying complex issues into actionable insights
Proven track record of owning business-critical workflows with high attention to detail, rigor, and accountability
Strong analytical and problem-solving skills, with comfort working with data teams to size impact, measure outcomes, and inform decisions
Exceptional communication skills with experience addressing senior leaders and influencing cross-functional partners
Deep appreciation for seller needs and behaviors, with a strong belief in designing fair, transparent, and empowering policies
High EQ and cross-functional fluency, with a collaborative approach and ability to navigate ambiguity
Benefits
Target bonus
Restricted stock units
Full range of medical, financial, and/or other benefits
401(k) eligibility
Various paid time off benefits, such as PTO and parental leave
Company
eBay
eBay is a global online marketplace enabling users to buy, sell, and auction new or used items across various categories.
10001+ employees
H1B Sponsorship
eBay has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (572)
2024 (883)
2023 (779)
2022 (682)
2021 (748)
2020 (766)
Funding
Current Stage
Public CompanyTotal Funding
$1.16BKey Investors
Benchmark
2022-11-07Post Ipo Debt· $1.15B
1998-09-24IPO
1998-01-01Series Unknown
Leadership Team
Jamie Iannone
CEO
Alex Kazim
VP, GM eBay Services
Recent News
Digital Commerce 360
2026-01-23
2026-01-22
Company data provided by crunchbase