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CoStar Group · 1 month ago

Manager, University Accounts - Off Campus Partners

Richmond - Semmes

Full-time

Onsite

Mid, Senior Level

2+ years exp

CoStar Group is a leading global provider of commercial and residential real estate information, analytics, and online marketplaces. The Manager of University Accounts is responsible for driving client success and leading a team of University Account Managers to ensure exceptional service delivery and partner satisfaction.

AnalyticsCommercial Real EstateReal Estate

Responsibilities

Lead, coach, and develop a high-performing team of University Account Managers

Set clear expectations and hold the team accountable for results

Drive renewal strategy and ensure timely, successful renewals across all partnerships

Monitor account health, identify risks early, and guide plans to strengthen retention

Support key university meetings to improve partner relationships and engagement

Shape and support strategies that elevate partner engagement, growth, and long-term success

Partner with Sales, Marketing, and Product teams to enhance partner value and support renewals

Serve as the primary escalation point and drive timely, effective resolutions

Analyze feedback and performance data to identify trends and improvements

Ensure team activities align with organizational goals and provide updates to leadership

Travel 30%–40% for university visits and conferences

Qualification

Customer relationship managementData analysisTeam leadershipAccount strategy developmentCRM proficiencyStrategic thinkingCommunication skillsOrganizational skillsProblem-solving abilitiesFlexibilityAdaptability

Required

Two or more years of experience successfully leading a team of sales, account management, customer success, or business development professionals, or equivalent leadership experience in the Student Housing or Multifamily industry

Experience managing customer relationships throughout the full customer lifecycle, including onboarding, servicing, renewal strategy, and pipeline management

Demonstrated ability to analyze data, develop reporting, and make strategic recommendations based on trends, performance metrics, and market insights

Strong written and verbal communication skills, with the ability to present effectively and build relationships with a variety of audiences, including senior decision-makers

Strong strategic thinking, organizational skills, and problem-solving abilities

Bachelor's degree from an accredited, not-for-profit, in-person college/university OR a minimum of four years of multifamily, digital marketing (ILS) experience

Candidates must possess a current and valid driver's license

Satisfactory completion of a Driving Record/Driving Abstract check prior to start. Driving history must reflect responsible driving behavior and compliance with traffic laws

Preferred

Knowledge or experience in higher education, student housing, or the multifamily industry

Experience developing and executing account strategies, including renewal forecasting, revenue planning, risk mitigation, and resolving complex customer escalations with senior-level stakeholders

Experience collaborating with cross-functional partners such as Sales, Product, Marketing, or Operations

Proficiency with CRM tools for tracking activity, forecasting, and analyzing account health

Highly organized self-starter who thrives in both independent and team-based environments

Ability to be flexible and adaptable in a dynamic, high-growth environment

Benefits

Comprehensive healthcare coverage: Medical / Vision / Dental / Prescription Drug

Life, legal, and supplementary insurance

Virtual and in person mental health counseling services for individuals and family

Commuter and parking benefits

401(K) retirement plan with matching contributions

Employee stock purchase plan

Paid time off

Tuition reimbursement

On-site fitness center and/or reimbursed fitness center membership costs (location dependent), with yoga studio, Pelotons, personal training, group exercise classes

Access to CoStar Group’s Diversity, Equity, & Inclusion Employee Resource Groups

Complimentary gourmet coffee, tea, hot chocolate, fresh fruit, and other healthy snacks