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Keeper Security, Inc. · 2 days ago

Customer Success Manager

Chicago, IL

Full-time

Hybrid

Entry, Mid Level

1+ years exp

Keeper Security, Inc. is a fast-growing cybersecurity company that provides innovative solutions for individuals and organizations. They are seeking a Customer Success Manager to manage client relationships, grow revenue through existing accounts, and ensure customer satisfaction with their cybersecurity software solutions.

Cloud SecurityCyber SecurityIdentity ManagementSecuritySoftware

No H1B

Responsibilities

Thrive in a supportive but independent workplace with the opportunity to grow as our organization grows

Carry a revenue quota to meet or exceed sales targets within assigned accounts

Provide strong interactions with customers at the Senior Management level with support on forming relationships with C level contacts

Work with clients to negotiate contract renewals, cross-sells and upsells

Work with clients to establish business and technical goals & potential via technical and Quarterly Business Reviews

Maintain a structured cadence with named customer accounts, build relationships, present Keeper solutions, troubleshoot challenges, manage issues with the broader Keeper team and close deals

Advise customers on best practices for securing and protecting their business against password related breaches

Proactively manage the success of a portfolio of assigned Keeper Security customers to deliver consistent value across the entire lifecycle

Consistently demonstrate knowledge of Customer Success best practices, stay up to date on trends in the industry, and operate as a Customer Success and Cyber Security advisor to your customers

Understand and navigate account procurement practices to negotiate licensing contracts

Resolve customer issues, alone and through collaboration with other Keeper Security teams; approach all situations with curiosity and creativity. Resolving customer issues can involve troubleshooting and require deep technical knowledge of our solutions and the Password management space

Build strong customer relationships by maintaining high levels of engagement, adoption, and communication; conduct quarterly business reviews to ensure our clients are up to speed on their areas of vulnerability, new product features etc

Become a Keeper Security product expert for your customers; occasionally assist on Sales or Marketing calls/webinars as a CSM & Keeper expert

Drive customer advocacy in the form of references, referrals, and case studies

Perform data-driven reviews and analysis on customer portfolio to prioritize opportunity and risk; reliably renew and expand customer contracts, meet and exceed personal and team quotas

Participate in the evolution of Keeper Security's own Customer Success programs and processes; insist on excellence in our own Customer Success initiatives

Contribute towards the development of a strong team environment by upholding high work standards

Jump at opportunities to go the extra mile to ensure our customers are supported and successful!

Qualification

Account ManagementSaaS Customer SuccessTechnical KnowledgeSalesforce.comCyber Security KnowledgeCommunication SkillsProblem SolvingTeam PlayerAttention to Detail

Required

1+ years of experience in Account Management or SaaS Customer Success roles/Sales roles

Strong technical knowledge as it pertains to software integrations (SSO, Directory, etc), implementation, onboarding & support

Motivated by solving problems for customers; demonstrated ability to anticipate challenges before they arise

Experience working with and selling to Enterprise organizations, C-level Executives, IT and Cyber Security Executives

Unrivaled sense of autonomy, ownership, and dedication to helping customers realize their intended value

Energetic and self-motivated; a team player who is also a proactive and creative problem solver

Aptitude for learning software; strong with business applications

Ability to manage multiple priorities while maintaining strict attention to details. Strong communication and interpersonal skills, both written and verbal; consistent diplomacy, tact, and poise when working through customer issues and escalations

Working knowledge of Salesforce.com