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Accenture · 4 weeks ago

IT Deskside Support Specialist (On-Site Must Reside in Denver, CO)

Denver, CO

Contract

Onsite

Entry Level

$25/hr - $25/hr

2+ years exp

Accenture is seeking qualified contractors for the role of IT Deskside Support Specialist based in Denver, CO. The role involves providing technical support for IT problems, managing incidents, and collaborating with cross-functional teams to enhance service delivery and customer satisfaction.

Business Information SystemsConstructionConsultingInformation ServicesInformation TechnologyInfrastructureManagement ConsultingOutsourcing

No H1B

Responsibilities

Provide technical support for resolution of customer IT problems, incidents, issues, requests and queries

Ensure proper documentation, notification, escalation, tracking and follow up of all incidents

Primary responsibilities are focused on customer contact, not transaction processing

Develop and implement strategies to enhance customer satisfaction and service delivery

Collaborate with cross-functional teams to resolve technical issues efficiently

Monitor and analyze service performance metrics to identify areas for improvement

Provide training and support to team members to foster a culture of excellence

Troubleshooting of hardware failures, performance issues, and connectivity concerns

Assessment of user and departmental hardware needs

Support for urgent issues to minimize workflow disruptions

Tagging, tracking, and inventory management for all hardware assets

Qualification

IT Helpdesk SupportAsset ManagementServiceNowNetwork SkillsServer SkillsMS CertificationCustomer SatisfactionCustomer Technical SupportISO Standards KnowledgeTeam Management Experience