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Guidehouse · 4 days ago

ServiceNow Business Analyst

San Antonio, TX

Full-time

Hybrid

Mid Level

$92K/yr - $153K/yr

4+ years exp

Guidehouse is a company that helps clients in the Federal Government transform business processes and enhance operational efficiency. The ServiceNow Business Analyst will lead projects, interact with clients to gather requirements, collaborate with development teams, and ensure successful implementation of ServiceNow applications.

AdviceConsultingManagement Consulting

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Leading ServiceNow projects, including interacting with clients and users to identify and translate functional requirements

Collaborating with ServiceNow development teams to design, develop, implement, and administer ServiceNow applications

Translating complex business requirements into technical designs and solutions using ServiceNow

Supporting ServiceNow projects by interacting with stakeholders to capture current state processes and pain points, and design future state processes

Maintaining frequent engagement with users and stakeholders throughout all phases of the overall project and development efforts

Collaborating closely with technical teams in their efforts to develop, configure, and enhance ServiceNow applications

Staying current with ServiceNow products, features, and industry trends to drive innovation

Conducting technical assessments and providing recommendations for improving existing ServiceNow implementations

Building functional work products such as, but not limited to, process maps, design documents, and communications

Supporting functional product testing and training activities

Creating technical and functional documentation for ServiceNow solutions

Qualification

ServiceNow implementationAgile methodologiesServiceNow certificationsSoftware Development LifecycleServiceNow Modules knowledgeAnalytical skillsTechnical documentationCommunication skillsInterpersonal skillsAttention to detail

Required

Must be able to OBTAIN and MAINTAIN a Federal or DoD 'SECRET' security clearance; candidates must obtain an approved adjudication of clearance before onboarding with Guidehouse

A Minimum of FOUR (4) years of ServiceNow or similar technology implementation experience

A bachelor's degree in Computer Science, Engineering, Business, or a related field is required

Agile, SCRUM, or SAFe certifications

Experience with Software Development Lifecycle methodologies, deliverables, and controls

Knowledge of ServiceNow Modules and capabilities such as GRC, SPM, and ITSM, as well as App Engine and Scoped Apps

Experience with Software Development Lifecycle methodologies, deliverables, and controls

Well-rounded technology consulting experience desired, to include the ability to define requirements, lead client meetings, facilitate UAT, and conduct training

Experience working in an Agile environment

Ability to self-direct, prioritize, and manage multiple tasks and demands

Preferred

Candidates with an Active 'SECRET' or higher-level clearance are preferred

One (1) or more ServiceNow certifications (e.g., CSA, CIS, CAD)

Excellent verbal and written communication skills

Strong analytical, problem-solving skills

Ability to work effectively in a team environment

Strong interpersonal skills with the ability to build and establish rapport with a diverse array of people at all levels

Heightened attention to detail

Knowledge of the capabilities of other low-code and no-code technology platforms, such as Power Apps, Power Automate, SharePoint, UiPath, Databricks, Salesforce, Power BI, and Tableau

Hands-on experience configuring ServiceNow solutions

General understanding of financial management aspects (i.e., financial operations, financial innovation, internal control, risk management, etc.), particularly in a federal environment