N-able · 3 days ago
Intermediate Service Desk Analyst
Burlington, MA
Full-time
Hybrid
Entry, Mid Level
$51K/yr - $65K/yr
1+ years expN-able is a company focused on redefining cyber resilience through its end-to-end platform that integrates AI-powered capabilities. The Intermediate Service Desk Analyst will provide day-to-day IT support for N-able employees and serve as the primary contact for the senior leadership team, managing user identity and endpoint management while assisting with incident and service request management.
Cyber SecurityEnterprise SoftwareInformation TechnologySecuritySoftware
Responsibilities
Provide day-to-day I.T. support for N-able employees
Serve as the primary contact for N-able senior leadership team
User identity and endpoint management via cloud native technologies
Assist with incident and service request management in an ITIL based environment
Other duties as assigned by management
Qualification
Required
Excellent interpersonal, verbal and written communication skills
Ability to quickly assess challenges, and clearly set expectations on next steps
Effective organization and time management skills
Ability to quickly adapt to changes in technology and/or business processes
1-3 years supporting endpoint OS. (Windows, MacOS)
1-3 years supporting productivity suites (Office 365, Atlassian Jira / Confluence)
1-3 years IT Asset Lifecycle Management (deploying, maintaining, retiring IT hardware)
1-3 years ITIL based Service Management (Jira Service Management, ServiceNow, Remedy)
Benefits
Medical, dental and vision - for employee, partner, and children!
Generous PTO and observed holidays
2 Paid VoluNteer Days per year
Pension Plan with company-contribution
Employee Stock Purchase Program
Discounted gym access at several local facilities
FuN-raising opportunities as part of our giving program
N-ablite Learning - custom learning experience as part of our investment in you
The Way We Work - our hybrid working model based on trust and flexibility
Company
N-able
N-able’s mission is to protect businesses against evolving cyberthreats with a unified cyber resiliency platform to manage, secure, and recover.
1001-5000 employees
H1B Sponsorship
N-able has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2022 (1)
Funding
Current Stage
Public CompanyTotal Funding
$225MKey Investors
CPP Investments
2021-07-20IPO
2021-07-12Debt Financing· $225M
2013-05-21Acquired
Leadership Team
John Pagliuca
Chief Executive Officer
Tim O'Brien
Chief Financial Officer, N-able
Recent News
Business Wire
2025-11-13
Business Wire
2025-11-07
2025-11-03
Company data provided by crunchbase