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Aon · 3 days ago

Client Success Manager

Santa Clara, CA

Full-time

Hybrid

Mid Level

$96K/yr - $105K/yr

Aon is a global company focused on better decision-making and is looking for a Client Success Manager. In this role, you will partner with clients to provide data insights and support related to compensation strategies, while working with the Radford McLagan Compensation Database.

ConsultingProfessional ServicesRisk Management

Responsibilities

You will work to drive client retention by providing your portfolio with daily support around job architecture, survey publications, data lifecycle and platform experience

Through regular interaction you will ensure that all client compensation data submission obligations are fulfilled

There will be the opportunity for you to work on specific projects, delivering job matching and benchmarking services to clients

This role is uniquely placed to give you exposure to other internal teams and colleagues of all seniorities, and you will be encouraged to promote product and service awareness to your clients

Qualification

Excel proficiencyData analysisClient relationship managementJob architecture understandingAdaptability to changeTeam collaborationCommunication skills

Required

You will be required to use Excel to a proficient level and must be comfortable explaining and presenting data and insights to clients in a clear and concise manner

With an emphasis on 'team' and 'collaboration' associated with the role, you must be able to demonstrate these behaviors within a previous position, ideally within the consulting or business service sectors

The compensation landscape is constantly evolving and so a need to embrace and welcome change will be required

Understanding the importance of client experience is key to the success of this role