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Municipal Credit Union · 1 month ago

VISA Fraud Prevention Analyst

NYC Metro Area

Full-time

Hybrid

Mid Level

$20/hr - $33/hr

4+ years exp

Municipal Credit Union is dedicated to providing affordable financial products and services to its members. The VISA Fraud Prevention Analyst will be responsible for monitoring and analyzing transactions to prevent fraud while ensuring member satisfaction.

BankingFinanceFinancial Services

Responsibilities

Ensure daily monitoring of debit and credit transactions, as well as, conducting in depth investigations of potentially suspicious activity

Responsible for evaluating and controlling the potential fraud risk of the Visa debit, credit and ATM cards

Develop appropriate tactical fraud loss mitigation strategies by utilizing various systems, methods, and reports to detect, prevent, and track fraud activity on transactions

Research, review and analyze incoming transactions and disputes to determine potential fraud mitigation rules to enable

Test any proposed new rules to determine impact on existing members

Recommend and establish decision-making parameters through various software applications such as Risk Service Manager (RSM), Falcon, Verafin, and Episys to implement fraud loss mitigation strategies

Coordinate and interact with vendors (Visa Risk Manager and Velera EFS) to monitor fraud activity, rule performance and reduce member friction when transacting via card

Incorporate varied information and data through the applications of statistical analysis, quantitative research, and ad hoc reports. This is critical to ensure effective loss mitigation while ensuring members are not overly inconvenienced

Assist in the development of strategic loss mitigation strategies by utilizing innovative and proactive analysis to distinguish fraud trends related to compromised account information and provide recommendations for new methods of fraud detection and prevention

Fraud Risk Monitoring of several different software applications to include but not limited to Risk Service Manager (RSM), Episys Online Blocking Parameters, and Verafin

Review and take action on suspicious activity received from Falcon, CAMs Alerts, Verafin and Fair Isaac

Review RSM daily activity to help identify and resolve fraud risk trends and issues

Recommend and apply risk management rules to help manage losses

Work with the Incident Response Team, Security and IT to manage CAMs alerts and Fair Isaac notifications

Coordinate risk mitigation efforts with other areas such as Incident Response Team, Security and Fraud, IT and Card Services Department as well as Dispute & Claims team

Monitor high-risk transactions

Assess fraud and card risk exposure

Make real time/on-line decisions through risk management systems justifying all recommendations

Prepare monthly reporting and communicate risk management results to the Incident Response Team

Continuously review and make changes to implemented strategies based on effectiveness and result of strategy

Work across business lines of multiple payment channels in addition to Card products (ACH, Zelle and ATM) for dispute processing and research

Research and investigate 'Dark Web' card breaches identified to mitigate risk to members and prevent fraud

Contact customers via the phone and email

Perform other related duties as requested and special projects as assigned

Qualification

Fraud risk analysisCard services experienceStatistical analysisMicrosoft Office SuiteRisk management systemsMulti-taskingTechnological proficiencyActive listeningOrganizational skillsProblem solvingVerbal communicationWritten communicationAttention to detail