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IFS · 4 weeks ago

Senior AI Customer Adoption Manager | Nexus Black

Itasca, IL

Full-time

Onsite

Senior Level

$135K/yr - $150K/yr

6+ years exp

IFS is a billion-dollar revenue company with 7000+ employees on all continents, focusing on AI technology to enhance their enterprise software solutions. The Senior AI Customer Adoption Manager will lead post-sale customer leadership, product-focused adoption, and drive value realization while collaborating cross-functionally to ensure customer success.

Artificial Intelligence (AI)Asset ManagementEnterprise Resource Planning (ERP)Enterprise SoftwareInformation TechnologySoftware

Growth Opportunities

Hiring Manager

Dan Metz

Responsibilities

Serve as primary post-sale leader for enterprise or strategic accounts

Guide customers through multi-phase onboarding and value realization

Ensure executive alignment and successful achievement of strategic outcomes

Build deep, trusted relationships with senior customer stakeholders

Lead complex product adoption across [Nexus Black/ Loops/Embedded AI]

Architect advanced workflows, integrations, and cross-functional use cases

Anticipate and resolve high-impact adoption challenges

Serve as SME for product capability application within complex environments

Conduct advanced discovery aligned with executive-level priorities

Create comprehensive Success Plans spanning multiple workstreams

Drive whitespace identification tied to major expansion opportunities

Influence renewal and long-term strategy through sustained value delivery

Lead POCs, pilots, and scaled production rollouts

Solve sophisticated technical challenges and coordinate across teams

Serve as the escalation point for adoption-critical issues

Synthesize customer feedback into actionable product roadmap guidance

Partner with Sales on major expansion strategy and enterprise account planning

Shape Product direction through structured customer insights

Mentor Associates and Specialists; lead best practices and playbook creation

Drive customer references, case studies, and thought leadership

Qualification

AI-enabled workflowsEnterprise SaaSTechnical customer-facing rolesExecutive presenceProgram leadershipStrategic advisory capabilityArchitectural thinkingLeading through ambiguity