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Columbia College · 1 month ago

CRM Coordinator

United States

Full-time

Remote

New Grad, Entry Level

$20.20/hr - $20.20/hr

Columbia College is seeking a CRM Coordinator to provide administrative and technical support for their Customer Relationship Management (CRM) platform. The role involves data entry, reporting, system documentation, and user support to ensure efficient CRM operations and improve the student recruitment and enrollment experience.

Higher Education

No H1B

Responsibilities

Perform job duties in accordance with Columbia College’s vision, mission, and values, and contributes to the development of the CRM Operations

Perform data entry, import, and cleanup tasks to maintain accuracy and consistency within the CRM

Assist with monitoring and resolving basic data integrity issues, duplicates and system errors

Support configuration updates by performing routine testing, reviewing results, and reporting issues

Help maintain records of CRM system changes, workflows, and user permissions

Respond to user inquiries via email, tickets, or Teams; escalate complex issues within CRM Operations teams as needed

Maintain and update CRM documentation, training guides and other resources

Assist in preparing and delivering CRM training materials and sessions for new users

Track and monitor user support trends to identify recurring issues and suggest potential improvements

Review submitted tickets and help end-users with troubleshooting to ensure complete information is available for Enrollment Systems Administrators

Assist in building and maintaining basic reports and dashboards under direction from Enrollment Systems Administrators or Associate Director

Pull and format data exports for internal reports, communications, and compliance requests

Support data audits and recurring recruitment and enrollment reporting processes

Work collaboratively with Admissions, Marketing, Enrollment Services, Academic Affairs, and Student Experience to support communication plans and workflows

Participate in CRM project meetings and assist in implementing updates and new features

Provide feedback on user experience and opportunities for improvement

Develop foundational understanding of CRM processes, data flows, and integrations with other systems

Maintain working knowledge of CRM updates and new features

Qualification

SalesforceTargetXData managementCRM administrationMicrosoft ExcelCustomer serviceCommunication skillsOrganizational skillsTeam collaborationAttention to detail

Required

Strong attention to detail and accuracy in data handling

Excellent communication, customer service and organizational skills

Ability to learn and apply new technologies and processes quickly

Experience working with databases, CRM tools or Microsoft Excel

Ability to work collaboratively as part of a technical and operational team

Demonstrated ability to manage multiples tasks and meet deadlines

Ability to fluently read, write, and understand the English language

Proficiency with the following, but not limited to: active listening; speaking; writing; critical thinking; judgment and decision making; monitoring; reading comprehension; time management; coordination; and management of personnel resources

Proficiency for using a variety of computer and technology-related software and equipment, including Microsoft Office products and database systems

Proficiency in using web-based technologies, including database systems

Ability to work independently and in a team environment, with or without direct supervision

Excellent communication, interpersonal, customer service, and organizational skills

Associate's degree or equivalent combination of education and experience

Experience in administrative support, data entry, or technical systems preferred