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Flex-N-Gate · 2 days ago

Information Technology Technician

Rockford, TN

Full-time

Onsite

New Grad, Entry Level

Flex-N-Gate is a leading manufacturer and supplier of components for the automotive industry, providing opportunities for skilled individuals. The Information Technology Technician ensures proper computer operations for end users by resolving help requests and providing hands-on desktop support.

AutomotiveLogisticsManufacturing

H1B Sponsor Likely

Responsibilities

Evaluate documented resolutions and suggest ways to prevent future problems

Field incoming help requests from end users via telephone, email and text in a courteous manner

Document all pertinent end user problem or issue

Escalate problems (when required) to the appropriate experienced technician

Record, track, and document - help desk request, problem-solving process, including all successful and unsuccessful decisions made, and brief IT Support Supervisor on final resolution

Use only approved diagnostic utilities to aid in troubleshooting

Access approved software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution

Identify and learn appropriate software and hardware used and supported by the organization

Perform hands-on fixes at the desktop level, including installing and upgrading software, implementing file backups, and configuring systems and applications

Test fixes to ensure problem has been adequately resolved and report all finding and final resolutions

Perform post-resolution follow-up, with users and supervisor

Available for support calls 24/7

The incumbent is responsible for the awareness, understanding, specific responsibilities and management of the Environmental Management System (EMS) as stated in EMS policy CEVPL.00005

The incumbent is responsible for the awareness, understanding, specific responsibilities and management of the Quality Management System (QMS) as stated in CQAM.00001 – Corporate Quality Manual

Qualification

Technical CapacityQuality Management SystemsProblem SolvingEnvironmental Management SystemCommunicationEnergyStressAccountabilityDependabilityPerformance ManagementEthicsAnalyticalIntegrity

Required

Communication

Energy and Stress

Technical Capacity

Problem Solving

Accountability and Dependability

Performance Management

Ethics and Integrity

Analytical

Available for support calls 24/7

Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools, hand tools, and to handle other computer components

Lifting and transporting of moderately heavy objects (60 lbs. from time to time and 25 lbs. regularly), such as computers, servers, battery backups and other peripherals

Ability to work under pressure and in stressful conditions

Agility to work in manufacturing environment, close quarters and multi-task

Benefits

Medical, dental, prescription, vision, life and disability insurance; and a flexible spending account

401(k) retirement savings plan with company match

Extensive safety training, new hire orientation, continuous learning and development programs and tuition reimbursement

Paid holidays and vacation time

Company

Flex-N-Gate

Glassdoor3.3

Flex-N-Gate manufactures metal and plastic original equipment components and mechanical assemblies for companies.

Founded in 1956

Warren, Michigan, USA

10001+ employees

http://www.flex-n-gate.com

H1B Sponsorship

Flex-N-Gate has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

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Trends of Total Sponsorships

2020 (1)