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Guidehouse · 3 days ago

ServiceNow Technical Lead

San Antonio, TX

Full-time

Hybrid

Senior Level, Lead/Staff

9+ years exp

Guidehouse is a company focused on IT Architecture and Cloud solutions. They are seeking a ServiceNow Technical Lead / Architect to lead the design and development of multiple ServiceNow applications, providing technical guidance and ensuring project success through effective architecture and collaboration with customers and end-users.

AdviceConsultingManagement Consulting

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Develop, configure, and enhance ServiceNow applications, ensuring alignment with business objectives and best practices

Stay current with ServiceNow products, features, and industry trends to drive innovation

Conduct technical assessments and provide recommendations for improving existing ServiceNow implementations

Perform unit, system, and integration testing

Debug and fix technical problems

Support the development of detailed technical documentation

Provide demonstrations of developed applications to product owners and end users

Participate in platform upgrade activities, including regression testing and reconfiguration

Ensure the security, scalability, and maintainability of ServiceNow solutions

Qualification

ServiceNow developmentProcess automationServiceNow platform applicationsServiceNow CMDBAgile/Scrum methodologyCertified Systems AdministratorCertified Application DeveloperCertified Implementation SpecialistWeb developmentSystem Development Life CycleClient requirement analysisTechnical documentation

Required

U.S. Citizen is Required

A Bachelor's Degree is required

A minimum of NINE (9) years of experience may be used in lieu of a degree

A Minimum of FIVE (5) years of experience with ServiceNow development, including process automation (orchestration), client scripts, UI actions, scheduled jobs, business rules, data imports, custom apps, and web services integration (SOAP, REST)

Must be able to OBTAIN and MAINTAIN a Federal or DoD 'SECRET' security clearance; candidates must obtain approved adjudication of clearance prior to onboarding with Guidehouse

Strong domain expertise in at least two ServiceNow platform applications: HR Service Management, IT Operations Management (ITOM), Strategic Portfolio Management (SPM), Enterprise Asset Management, Customer Service Management (CSM), CSM - Financial Service Operations (FSO), Integrations, and Automation Engine

Implementation experience and expertise in ServiceNow Configuration Management Database (CMDB), Common Services Data Model (CSDM), App Engine, GenAI, and Agentic AI

Designing and implementing IT and non-IT related process workflows, procedures, and technical standards. Experienced in the System Development Life Cycle (SDLC) processes, including client requirement analysis and system design

Experience implementing systems using the Agile/Scrum methodology

Certified Systems Administrator (CSA), Certified Application Developer (CAD), and Certified Implementation Specialist (CIS) certifications in two application areas (Including CSM, SPM, HRSD, ITOM) required

Preferred

Agile SAFe, or Certified Scrum Master (CSM), or ITIL v4 certifications are preferred

Bachelor's degree in engineering/Science

Experience with Web development, including X-HTML, CSS3, SQL, XML, jQuery or Angular, and one or more of the following back-end technologies: JavaScript, PHP, .NET, Java, or ColdFusion integrations in ServiceNow

Candidates with an ACTIVE 'SECRET' or higher-level clearance are preferred