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Motion · 4 days ago

Customer Service Representative II

Falconer, NY

Full-time

Onsite

Mid Level

$20/hr - $20/hr

3+ years exp

Motion is a company focused on customer satisfaction, and they are seeking a Customer Service Representative II to ensure customer expectations are accurately determined and met. The role involves placing customer orders, negotiating pricing, and building customer relationships to drive repeat business while providing guidance to less experienced representatives.

Industrial Automation

Responsibilities

Places customer orders via telephone, fax, email, electronic methods, or walk in (counter sales)

Influences Motion Industries' gross profit through negotiating the sale price and purchase price, within certain parameters

May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries

Builds customer relationships to drive repeat business by relating to the customer and drive process improvements

Orders items to ensure appropriate inventory levels are maintained for customers

May place orders without approval for orders up to $5,000 per line and $10,000 per purchase order

Expedites backorders. May pull inventory and prepare order for shipment to customer

Responsible for sourcing products in branch inventory, distribution center inventory or supplier inventory

Determines the most cost effective shipping method for customer orders

May handle customer returns

May support specific customer(s)

Assists less experienced Customer Service Representatives with addressing customer needs, including locating items and resolving problems

Performs other duties as assigned

Responds to customer inquires regarding products, provides quotes, and handles order entry. Due to experience & training, may handle more challenging inquires