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AAA · 1 month ago

Home Security Installer-Level II

United States

Full-time

Remote

Entry, Mid Level

$62K/yr - $93K/yr

2+ years exp

AAA Mountain West Group is seeking a Home Security Installer-Level II to join their team. This role is responsible for the installation, service, repair, maintenance, and upgrades of systems for AAA Smart Home customers, ensuring a memorable customer experience. The position involves troubleshooting and educating customers about their security systems and products.

Business DevelopmentFinanceFinancial ServicesLeisureNon ProfitService IndustryTransportationTravel

H1B Sponsor Likely

Responsibilities

Perform diagnostic evaluation of system issues and perform troubleshooting and repairs on low voltage security and home automation systems including cameras, thermostats, locks and more

Install or upgrade new low voltage security and home automation systems inclusive of cameras, thermostats, door locks and more

Identify and convert compatible existing equipment to work with the Smart Home system

Educate and inform Smart Home members about products, services, and offers. Teach members about their recently installed/serviced equipment to ensure they can utilize it effectively

Make decisions regarding evaluating member security needs and offering them additional products and services to ensure that our members have the best coverage and security options available to them in order to fit their needs

Ensure that all administrative functions such as inventory, job notations, quality assurance, time keeping, and other functions are kept up to date. Communicate quickly and effectively with the leadership team when issues arise or help is needed

Qualification

Low voltage systemsCustomer serviceQolsys installs2GIG system takeoverWireless communicationSales experienceHand tool usageLaptop proficiencyTablet proficiencyConflict resolution

Required

Two or more years in a customer service industry role

Strong customer service communication and conflict resolution skills

Must be at least 21 years old

Must qualify for applicable licenses / certificates

Ability to perform Qolsys installs including life safety devices and smart home components

Ability to perform ‘takeover' of 2GIG, Vista, GE systems

The ability to use hand tools, laptop, and tablet are required

Previous low voltage license/certification required

Driver's license - Ability to drive and maintain company vehicle

Strong written and verbal communication skills

Preferred

Some sales experience is desired

Some knowledge of low voltage systems desired

Basic knowledge of wireless communication and troubleshooting desired

Willingness to learn new technologies and skills

Benefits

401k Matching – $1 for $1 company match up to 6% of eligible earnings per pay period

Benefits – Medical, Dental, Vision, wellness program and more!

Paid Holidays

Paid Time Off – Team Members accrue paid time off monthly. Depending on position, an additional 24 hours per year are earmarked for volunteer activities.

Free AAA Classic Membership

AAA Product Discounts

Tuition Reimbursement Program

Company

AAA

Our mission is to Save Lives, Create Member Value and Deliver Exceptional Experiences. Proudly serving 65+ million Members.

Founded in 1902

Coppell, Texas, USA

5001-10000 employees

http://www.aaa.com

H1B Sponsorship

AAA has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

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Trends of Total Sponsorships

2020 (1)