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Stony Brook Medicine · 1 month ago

Quality Assurance Trainer

Commack, NY

Full-time

Onsite

Entry, Mid Level

$76K/yr - $92K/yr

2+ years exp

Stony Brook Medicine is a leading healthcare provider committed to excellence in patient care. They are seeking a Patient Access Quality Assurance Trainer who will develop employee education programs and ensure quality assurance in training processes related to Patient Access and Revenue Cycle. The role involves creating training materials, collaborating with subject matter experts, and adapting educational content to meet the needs of the department.

Association

Responsibilities

Conceptualizes, designs, develops and assesses high quality face-to-face, hybrid, online and on-demand courses on various Patient Access and Revenue Cycle related material. Ability to reprioritize projects as needed within a dynamic healthcare system in order to manage competing demands and meet required deadlines

Trains staff in processes and workflows to accurately and efficiently complete Patient Access tasks for various assignments throughout the department; including registrations, cashiering, financial investigations, scheduling, MRN assignments, regulatory consents and POS education/collections

Responsible for both live and eLearning, develops media and lesson plans using Visio, Power Point, Office Mix, Adobe Captivate, Apps, electronic tools and other training modes. Applies advanced technical knowledge of departmental principles and procedures in order to support system testing

Collaborates with team members and Subject Matter Experts (SME) to produce accurate and effective training materials, including workflow documentation, manuals, guides, etc

Continually identifies and leverages opportunities to modify education; with the goal of advancing training quality by bringing new innovative teaching tools and techniques

Responsible for developing and communicating important staff updates and alerts to the Patient Access Department. Responsible for monitoring and responding to inquiries in Patient Access discussion board

Qualification

Instructional DesignAdobe CaptivateCurriculum WritingElectronic ModalitiesCommunication SkillsInterpersonal SkillsTeam Collaboration

Required

Bachelor's Degree with 2 years' experience in teaching, employee training or corporate education

Demonstrates expertise with electronic instructional design, syllabus and curriculum writing and experience within electronic modalities

Modalities to include programs such as Adobe Captivate, Adobe Acrobat Pro, webinar instruction

Preferred

Master's degree with 3 years' experience corporate training in a healthcare setting or hospital revenue cycle training curriculum

Benefits

Location pay for UUP full-time positions ($4,000).

Generous leave, health plans, and a state pension that add to your bottom line.

Company

Stony Brook Medicine

Glassdoor3.6

Stony Brook Medicine expresses our shared mission of research, clinical care and education – a mission embraced by our faculty, staff, researchers, and students.

Founded in 1957

Stony Brook, New York, USA

5001-10000 employees