NTT DATA North America ยท 1 week ago
Call Center Data Analyst
Nashville, TN
Full-time
Onsite
Mid Level
3+ years expNTT DATA is a global leader in business and technology services, and they are seeking a Call Center Data Analyst to join their team. The role involves conducting analytical trends and metrics, developing analytics for trend identification, and recommending efficiencies to streamline operations.
ConsultingDigital MarketingInformation ServicesInformation TechnologyIT Management
Responsibilities
Apply fundamental concepts, processes, practices, and procedures on technical assignments. Performs work that requires practical experience and training. Work is performed under supervision
Conduct analytical trends, volume, demographics, and operator metrics to support enforcement and removal
Develops analytics to identify trend lines across multiple data sources
Examine and evaluate existing business practices and systems and make recommendations in order to create greater efficiencies and streamline operations, while maintaining or increasing compliance rates
Log all information into a web-based case management system
Work cases and develops summaries of cases
Enters Center center and agency related information into the Tableau business intelligence and analytics database
Understands and use predictive analysis and tools to forecast, employ business analytics (including an enhanced ability to quantify and qualify data) and conduct operational research to identify and recommend optimal or near-optimal solutions to complex challenges. The vendor will identify, understand, and provide business analytics by conducting quantitative and qualitative analysis on the data from the various programs that have cross-points with the Call Center
All aspects of using RAD applications include CRM software tools
Experience designing process maps and workflow details
Provides statistical analysis, and ad-hoc reporting as required using the Tableau analytics database
Provides technical writing and editing support
Provides ad-hoc data gathering and analysis
Qualification
Required
High School diploma or GED certification
Minimum 3 years of experience in responding to requests for information, conducting searches in government databases, and developing concise summaries with decision points under tight deadlines
Minimum 3 years of experience working with ServiceNow as an end-to-end CMS
Ability to obtain a Public Trust
Preferred
Undergraduate degree/bachelor's degree
Excellent reading comprehension, writing and communication skills
Ability to conduct in-depth policy research, quantify the information and produce qualitative and quantitative reports
Ability to work independently and to manage and prioritize multiple work assignments
Law enforcement experience or experience in interpreting and applying immigration law is preferred
Knowledge and experience working with RAD Apps; to include CRM tools
Ability to provide quantitative and qualitative analysis, critical thinking and reasoning skills for programmatic output
The ability to read and comprehend documents in English and Spanish is preferred
Company
NTT DATA North America
NTT DATA, Inc. is a trusted global innovator of business and technology services.
10001+ employees
H1B Sponsorship
NTT DATA North America has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (144)
2024 (182)
2023 (257)
2022 (871)
2021 (809)
2020 (1266)
Funding
Current Stage
Late StageLeadership Team
John Barr
Vice President - Insurance Strategy
Recent News
2025-12-05
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