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Best Plumbing Supply · 4 weeks ago

Sales and Design Consultant

Kohler Signature Store, 855 El Camino Real, Palo Alto, California, United States of America

Full-time

Onsite

Entry, Mid Level

$65K/yr - $90K/yr

2+ years exp

Hajoca Corporation is one of the country’s largest privately-held wholesale distributors of plumbing, heating & cooling, and industrial supplies. They are seeking a Sales and Design Consultant at their Kohler Signature Store in Palo Alto, CA, where the role involves providing expert product selection assistance and design services to showroom customers while ensuring high levels of customer satisfaction and meeting sales goals.

Consumer GoodsE-CommerceReal Estate

Responsibilities

Provide expert product selection assistance and design services to our showroom customers both in the showroom and at the customer’s location

Ensure the highest levels of customer satisfaction in order to meet or exceed the established sales and gross profit goals, and to increase profit sharing

Provide hospitality and warmly welcome each customer

Sell and provide in-store and/or in-home design consultations for kitchen and bathrooms

Articulate your showroom value proposition to get your customer’s attention, engage them, teach them, and show them the value you provide

Determine customer needs, direct them to the best products to address their needs, discover potential hurdles, and keep the sale moving forward

Build and maintain long-term customer relationships, creating referrals and repeat business

Develop and maintain knowledge of product lines and features

Leverage Hajoca technology to guide product selections, review product specifications, pricing, and availability

Use sales reports and sales forecasting tools to meet or exceed established sales targets

Follow-up on leads and generate new business

Enter sales orders and bids, expedite purchases, stay engaged with customers from the beginning to the end of projects

Process showroom sale returns and refund paperwork in accordance with Company policy and procedure

Keep showroom clean, neat, current, stocked, and safely displayed

Join industry associations and attend professional events to stay informed about design trends, new products, and to build business relationships

Successfully complete required safety and compliance training programs as assigned

Perform other reasonably related duties as assigned by immediate supervisor and other management as required

Qualification

Plumbing design experienceSales experienceKitchenBath design knowledgeMicrosoft Office proficiencyCustomer service skillsBasic math skillsCommunication skillsTeamworkOrganizational skillsRelationship building

Required

2+ years of experience in plumbing design and sales

Knowledge of products sold in the showroom preferred

Experience working with luxury, high end products and customers

Be knowledgeable of kitchen and bath design trends

Have experience with architectural blueprints and have a strong sense of aesthetics

Effectively use Microsoft Office software (Outlook, Word) to communicate via email, to maintain customer contact files and appointment calendars, and to create and analyze reports

Demonstrate outstanding customer service and verbal/telephone communications skills

Demonstrate a deep product knowledge related to kitchen/bath trends to be able to answer customer questions and identify opportunities to upsell or cross sell

Be able to overcome objections by understanding customer needs, providing targeted solutions, and closing the sale

Be able to build influential relationships and trust with key vendor partners

Be able to build positive working relationships and inspire teamwork with co-workers

Be able to plan, organize, and multi-task

Be able to learn and operate the computer related systems used to process orders

Read, write, speak and understand English

Be able to add, subtract, multiply, and divide, using whole numbers, common fractions, and decimals