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QuidelOrtho · 1 day ago

Customer Service Specialist III

Rochester, NY

Full-time

Onsite

Mid, Senior Level

$45K/yr - $53K/yr

3+ years exp

QuidelOrtho is a leading in vitro diagnostics company that values employee happiness and business success. They are seeking a Customer Service Specialist III who will act as a senior specialist within the customer support organization, providing advanced problem-solving and operational support to the North America Field Sales Organization.

Medical Device

No H1B

Hiring Manager

Amee Cramond

Responsibilities

Manage the end-to-end customer order lifecycle across multiple channels (phone, fax, email, e-commerce) ensuring accuracy, compliance, and timely fulfillment

Exercise sound judgement in time-sensitive, patient-impacting situations to balance risk, compliance, and service continuity for diagnostic testing

Serve as primary contact for customer inquiries and complaints, applying analystical problem-solving and critical thinking to deliver timely, closed-loop resolutions that reduce repeat requests

Serve as primary point of contact for the North America Field Sales organization within specified geographical region, providing proactive, timely and accurate support for order practices, program requirements, and escalations

Deliver white-glove support to vulnerable, strategic, or high-impact accounts; ensure issues are resolved with urgency, ownership, and proactive communication

Provide mentorship and training to new and existing team members

Perform other work-related duties as assigned

Qualification

Customer service experienceData analysisCommunication skillsOrganizational skillsProblem-solvingMulti-taskingLeadership supportComplex tools navigationInterpersonal skillsMentorship

Required

Education: High School Diploma required

Experience: 3-5 years' experience in customer service, contracting, operations, or a related field

Demonstrated ability to compile/analyze data and communicate insights effectively

Strong Interpersonal skills with the ability to influence without authority

Excellent written and verbal communication skills, including executive-level communication

Strong organizational skills and ability to manage multiple high-priority tasks simultaneously

Ability to navigate multiple complex tools and systems proficiently

Preferred

BS/BA degree in business or related field preferred

Benefits

Medical

Dental

Vision

Life

Disability insurance

401(k) plan

Employee assistance program

Employee Stock Purchase Plan

Paid time off (including sick time)

Paid Holidays

Company

QuidelOrtho

Glassdoor3.5

> Bringing precision and passion in everything we do QuidelOrtho stands at the forefront of testing, tracking and disease analysis of health conditions ranging from HIV and hepatitis C to flu, strep and COVID-19.

Founded in 1937

5001-10000 employees