BruntWork · 1 month ago
IT Manager \-ZR_30127_JOB
United States
Full-time
Remote
Mid, Senior LevelBruntWork is an Information Technology company seeking an IT Manager to manage and optimize technology infrastructure and software platforms. The role involves ensuring system reliability, security, and integration while delivering client-facing IT support and leading IT-related projects.
AnalyticsCustomer ServiceDigital MarketingInformation TechnologyMobile AppsOutsourcingSalesSEOSoftwareVirtual Assistant
Responsibilities
Manage technology systems for the company and its affiliated businesses, and client businesses, including cloud-based applications, accounting/tax platforms, and integrated business systems
Oversee and optimize platforms such as Office 365 (Outlook, Teams, Planner, SharePoint), HubSpot, and other accounting/tax platforms
Manage web services including website updates, hosting, and performance optimization
Ensure systems are configured for maximum performance, compliance, and efficiency
Oversee technology lifecycle management, including upgrades, replacements, and migrations
Evaluate emerging technologies to ensure systems remain modern, scalable, and aligned with business needs
Develop and maintain scalable infrastructure to support organizational growth, mergers, and acquisitions
Collaborate with leadership to provide IT input during due diligence and integration phases of M&A activity
Support technology components of Requests for Proposals (RFPs), including vendor evaluations and requirements gathering
Provide IT support for the company, including troubleshooting, system setup, and maintenance
Manage onboarding and offboarding procedures for user accounts and system access
Deliver proactive IT services such as platform reviews, optimization, and technology strategy recommendations
Ensure accurate ticket tracking, SLA adherence, and timely resolution of IT issues
Support users across different time zones, ensuring reliable uptime and accessibility
Oversee user account management, permissions, and licensing for all platforms
Ensure compliance with cybersecurity best practices and data protection standards
Oversee data security protocols, backups, and access management
Administer network systems including configuration, monitoring, and maintenance
Implement disaster recovery and system backup solutions to ensure business continuity
Monitor systems for reliability, uptime, and security vulnerabilities
Oversee relationships with software, hardware, and service vendors to ensure quality, cost-effectiveness, and contract compliance
Evaluate new vendors and technology partners for potential adoption
Support software platforms and ensure license compliance and functionality
Lead infrastructure projects and ensure business continuity planning
Manage data and system migrations, including planning, execution, and validation to minimize disruption
Support website and mobile app development, maintenance, and integrations with internal and client systems
Lead product and service development initiatives by aligning technology solutions with business needs
Research and implement AI-driven solutions to improve efficiency, automation, and client service delivery
Provide IT support for the company and its affiliated businesses, and our client businesses, including troubleshooting, system setup, and maintenance
Manage client onboarding and offboarding procedures for user accounts, licensing, and platform access
Deliver platform reviews, customization, and optimization services to improve client efficiency and performance
Ensure client IT support tickets are tracked and resolved within SLA timelines
Provide recommendations on technology strategy, integrations, and process improvements to meet client needs
Collaborate with client stakeholders to align IT services with business objectives
Act as a trusted advisor for clients, ensuring reliable uptime and proactive issue prevention
Qualification
Required
Proven ability to solve complex technical problems with a proactive and analytical approach
Strong communication skills with the ability to clearly explain technical concepts to non-technical users
Experience managing multiple projects simultaneously while meeting deadlines and maintaining quality
A detail-oriented and service-focused approach to supporting both internal teams and client businesses
Demonstrated success working with remote teams and supporting users across different time zones
A growth-oriented mindset with interest in innovation, continuous improvement, and staying ahead of emerging technologies
Microsoft 365 Administration – advanced skills with Outlook, Teams, SharePoint, and Planner
Experience with CRM platforms, specifically HubSpot administration and management
Cybersecurity & compliance – experience with data protection, access management, and disaster recovery planning
Experience with cloud platforms (Microsoft 365, Azure, Google Workspace)
Website Administrator – experience with WordPress or similar platforms, including hosting, updates, and performance optimization
Experience with social media platforms for administration, integration, and optimization
Ability to serve as administrator for accounting & tax software, including QuickBooks Online and Intuit ProConnect
Infrastructure management – administering networks, monitoring system performance, and ensuring license compliance
User lifecycle management – experience with onboarding/offboarding procedures for users and systems
Helpdesk / remote support tools – familiarity with Freshdesk, ConnectWise, or similar ticketing systems
Mobile & app development support – experience contributing to mobile app or product/service development
Strong troubleshooting skills in Windows environments, system setup, and maintenance
Strong project management skills to handle multiple initiatives
Client-focused approach with experience providing IT support and platform optimization
Preferred
HubSpot Administrator Certification
Website Administration Certifications – e.g., WordPress, web development, or related platform certifications
Microsoft Certifications – e.g., Microsoft 365 Certified: Administrator, Azure Administrator, or similar
Google Certifications – e.g., Google Workspace Administrator, Google Cloud Certified
CompTIA Certifications – A+, Network+, or Security+. - ITIL Foundation Certification
Project Management Certification – such as PMP or Agile/Scrum
Benefits
With HMO Coverage for eligible locations
Permanent work from home
Immediate hiring
Company
BruntWork
BruntWork builds cost-effective, efficient and scalable operational teams for businesses wanting to grow fast and effectively.
Founded in 2020
5001-10000 employees
Funding
Current Stage
Late StageRecent News
2026-01-06
2025-11-20
2025-11-07
Company data provided by crunchbase