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Tate · 4 days ago

Claims Specialist

Columbia, MD

Full-time

Onsite

Mid Level

$70K/yr - $85K/yr

3+ years exp

Tate is an industry leader in data center infrastructure solutions and commercial office raised access floors, recognized for over 60 years of excellence. They are seeking a highly organized and customer-focused Claims Specialist to manage and resolve customer claims, ensuring efficient tracking and resolution while collaborating with internal teams. The ideal candidate will leverage strong analytical and communication skills to enhance the overall customer experience.

IndustrialInformation TechnologyManufacturingReal Estate

Responsibilities

Log, track, and manage customer claims in Salesforce from initiation to resolution

Communicate empathetically with customers, providing timely updates throughout the claims process

Collaborate with Manufacturing, Finance, and other internal teams to investigate claims and implement resolutions

Facilitate cross-functional meetings and follow up on corrective actions to ensure accountability

Identify trends in claims, perform root cause analysis, and recommend process improvements

Provide regular reports on claim volume, resolution times, root causes, and customer impact

Maintain accurate and thorough documentation of all claims, communications, and outcomes

Escalate complex issues appropriately and ensure follow-through on resolutions

Uphold a high standard of service excellence in every customer interaction

Support continuous improvement initiatives by analyzing data and providing actionable insights

Manage multiple priorities effectively while maintaining attention to detail and quality

Qualification

SalesforceData analysisProject managementExcelRoot cause analysisCommunication skillsProblem-solving skillsOrganizational skillsCross-functional collaboration